Description

• Serves as primary liaison between company and customer to design and engineer best-in-class retail merchandising and packaging solutions that drive sales growth and enhance brand presence
• Leads the structural and packaging design engineering process, from initial concept and CAD development through prototyping, testing, validation, and production launch
• Manages display and primary packaging development and execution, collaborating closely with design, engineering, operations, sourcing, and external partners
• Serves as subject matter expert on Menasha's packaging design, engineering capabilities, materials, and manufacturing processes to align with customer brand and functional requirements
• Proactively manages project timelines, technical risks, and design changes, clearly communicating progress and trade-offs to internal and customer stakeholders
• Makes data-driven recommendations to optimize quality, structural integrity, pack-out efficiency, durability, and graphic execution
• Partners with customers and internal teams on continuous improvement and value engineering initiatives to deliver cost savings and performance enhancements
• Manages internal and customer complaints, leading root cause analysis and corrective actions related to design, materials, or manufacturing performance
• Coordinates comprehensive cost estimates, including tooling, materials, labor, and design iterations, working with key stakeholders
• Prepares, reviews, and presents required business and technical reports, including design rationales, test results, and launch readiness updates
• Maintains and shares industry, professional, and technical knowledge by networking, attending industry events, and staying current on packaging design engineering trends, materials, and sustainability innovations

Salary

• This is a salaried (exempt) position, starting range of $80K-$95K.

Education & Experience

• Bachelor's degree required
• Minimum of 5 to 7 years of relevant experience required

Knowledge, Skills & Abilities

• Ability to design, implement and execute Customer Relationship Management (CRM) business processes and associated applications
• Knowledge of and ability to implement effective strategies and activities that promote long-term customer loyalty
• Knowledge of project management skills to identify, coordinate, communicate, schedule and determine resources for each project and customer activity
• Familiarity with organization's policies, standards and procedures guiding customer interactions
• Knowledge of practices, tools, and techniques for communicating with a customer Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests

Physical Requirements & Work Environment

• Primarily works in an office environment with occasional time spent in a production and/or warehouse setting