Job Type
Full-Time
Min Education
None
Salary - Type
Yearly Salary
Job Function
Accounting/Finance
Description
What you'll do- Responsible for creating, maintaining and improving customer relationships while interacting with customers daily
- Answer customer calls and emails providing prompt issue resolution
- Manage outbound calls to gain information and/or follow up to resolve customer issues
- Contribute to positive metrics: First contact resolution, quality, customer satisfaction, schedule adherence, productivity, etc.
- Manage client dialog while documenting details of client interaction in Salesforce ... talk about multi-tasking!
What experience you need
- Minimum 1 year of customer service experience
- Proficiency with Google Suite and Microsoft Office (Word and Excel)
- Detailed oriented with an ability to multi-task in a fast-paced environment
- Exhibit strong organizational, problem-solving, and analytical skills
- Excellent listening, verbal, and written communication skills
- Strong interpersonal skills and professional attitude
- Regular attendance is an essential function of the job
What could set you apart
- Experience with managing high-volume inbound and outbound calls
- 1 year of experience in a B2B customer support environment
- Skilled at effectively assessing customer audience and adjusting style and tones to match the customer
Job ID: 84658469
