Description

Thrive Pet Healthcare is seeking a full-time Veterinary Customer Service Representative to join our growing team at Thrive Medford!

We offer an AMAZING benefits package- which includes paid time off, 401k, medical/dental/vision insurance, HSA and FSA available, mental health support, parental leave, generous pet discounts, and more!

Our Ideal Candidate:

An upbeat, self-starter with a passion for providing excellent customer service. Our team is focused on providing a welcoming and educational environment for clients and pets. This experience starts when the client walks through our door and speaks with our Client Service Representatives.

Job Duties:

• Communicating via phone, email, and in person with clients and actively listening to their concerns.
• Utilizing computer information system to accurately enter client/ patient information, update and maintain medical records.
• Processing client payments and invoices.
• Scheduling and confirming appointments with patients.
• Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies.
• Educating clients on recommended products or services.
• Ensuring the lobby is clean and organized.
• Other administrative duties as needed.

Job Requirements:

• High School Diploma or equivalent.
• At least 6 months of customer service experience.
• Veterinary hospital experience is preferred, however not required.
• Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.

Compensation negotiable based on credentials and experience with a hourly pay rate starting at $19-22/hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.