Description

Manages the Central Emergency Dispatch Center (CEDC).
DUTIES

This job description is illustrative only and is not a comprehensive listing of all job functions performed. The following are essential duties for this position, performed with or without reasonable accommodation:  

Primary  

• Effectively directs and oversees CEDC operations based on the changing needs of the community and within established parameters. Manages dispatch personnel.
• Acts as liaison between CEDC staff, local emergency personnel, City and County Government Officials, and the public as necessary. Coordinates with multiple public safety entities.
• Responds to inquiries and/or requests for service and provides community members with appropriate department or agency information. Speaks to community groups regarding division operations as requested.
• Reviews, updates, and maintains Indiana Data and Communication System (IDACS), National Crime Information Computer (NCIC), and other similar systems.
• Oversees the accuracy and submission of required reports with the Indiana Office of the Treasurer, as well as daily reports.
• Attends IDACS, NCIC, NENA and similar related meetings as appropriate.
• Responsible for setting up and staffing a limited emergency operations center, possibly off-site, in the event of a major crime or natural disaster. Required to be on call in the event of emergencies, as required.
• Coordinates the on-site Commission for the Accreditation of Law Enforcement Agencies (CALEA) assessment.
• Communicates with the CALEA and updates/maintains files, proofs of compliance, etc., to ensure continued CALEA accreditation.  

Secondary

• Assists in emergency dispatching when necessary.
• Assists the Records Division with fulfilling requests for public information.  
• Performs related duties as assigned.

Job Requirements

• Minimum education of a bachelor's degree or equivalent employment experience.
• Three years experience working as a supervisor in a dispatch center.
• Knowledge of relevant OSHA and FSLA requirements.
• Must have and maintain knowledge of current technology advances in the field. Proficient in the use of computers, cell phones, computer-aided dispatch (CAD) and IDACS/NCIC computer systems, mobile data terminals, radios, and digital alarm systems.
• Must be proficient in the use of Microsoft Word, Excel, and Power Point.
• Excellent written and verbal skills. Ability to effectively communicate with the public, and other officials and agencies during varied emergency situations.
• Must have and maintain the certifications required for emergency pre-arrival medical (EMD) information dissemination, CPR certification, and IDACS/NCIC computer systems certification.

DIFFICULTY OF WORK

Incumbent performs duties in a standard office environment, involving sitting for long periods, sitting/walking at will, lifting/carrying objects weighing less than 25 pounds, bending, reaching, crouching/kneeling, keyboarding, close/far vision, color/depth perception, speaking clearly, hearing sounds/communication, and handling/grasping/fingering objects May be exposed to life and death situations.

PERSONAL WORK RELATIONSHIPS

Incumbent maintains frequent contact with Telecommunicators, and multiple public safety entities including, but not limited to, the City of Bloomington Police Department, Monroe County Sheriff's Department, Ellettsville Police Department, Stinesville Police Department, Bloomington Fire Department, multiple Township Fire Departments, the IU Health Ambulance service, the State Department of the Treasurer, the State 911 Board, and members of general public for the purpose of exchanging ideas, information, and opinions to aid in the development of policies, render decisions, and resolve problems.

The incumbent will meet with representatives from the Commission for the Accreditation of Law Enforcement Agencies (CALEA) as needed. 

An Equal Opportunity Employer, La Egualdad De Oportunidades De Empleo Es La Ley. The City of Bloomington does not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Bloomington validates authorization to work using E-Verify, which provides the Social Security Administration and the Department of Homeland Security with information from each new employee’s I-9 form to confirm work authorization.

BENEFITS

We offer an excellent benefits package to regular full-time and part-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, and personal time off.

• Eligible employees receive 13 paid holidays per year. They may earn up to 4 weeks (160 hours) of Paid Time Off in their first year of employment and 5 weeks (200 hours) in their second calendar year of employment.
• The City contributes 100% of the 14.2% of a regular employee's salary to their retirement fund through the Indiana Public Retirement System (INPRS). Employees may contribute additional pre-taxed dollars to a 457(b) Deferred Compensation Plan account to supplement their retirement earnings. The City will contribute double the amount of the employee's 457 (b) contribution to a 401(a) account up to $30 per pay.
• Health, vision, and dental insurance premiums are subsidized by the City and are available on day one of employment to regular employees. Employees may elect the High Deductible Insurance plan with the City providing an HSA contribution and if the employee is a non-smoker or participating in the Tobacco Cessation program, the employee only plan is at no cost to the employee.
• Employees and their dependents (ages 3 and up) who are on the City's health insurance may utilize the City Employee Health Clinic.
• Employee Tuition reimbursement plan.*
• Employees may receive over $2,400 per year in HSA contributions and wellness reimbursements, insurance discounts, and incentives.
• The City offers life insurance, accidental death and dismemberment, and long term disability insurance at no cost to employees. Employees may elect voluntary term life and short-term disability insurance.
• After 1 year of employment, six weeks of paid parental leave are available to eligible employees.
• Student Loan Forgiveness: The City of Bloomington is an eligible employer for the Public Service Loan Forgiveness program. The PSLF Program forgives the remaining balance on Direct Loans.*
• City Employees can participate in the Sustainable Commuter Incentive program for financial incentive.
• City Employees are able to ride the Bloomington Transit for free.

Employer
City of Bloomington, Indiana
Address
401 North Morton Street

Bloomington, Indiana, 47404
Phone 812-349-3404

Website
https://bloomington.in.gov/