Description

Work Model

Remote, with preference for candidates living within a commutable distance to Richmond, VA.

Key Responsibilities

Provide technical support and problem resolution via remote or on-site service across areas such as installation, commissioning, maintenance, repairs, engineering and consulting, upgrades, retrofits, replacements, and end-of-life services.
Offer technical consulting on service solutions to management, factory quality, and customers, including recommendations to improve operations and customer service.
Manage customer relationships and maintain regular contact with key accounts.
Document customer interactions and case management accurately and in a timely manner.
Create or modify documentation such as Procedures and Methods of Procedure to meet business/customer needs.
Support efforts to reduce costs and improve service/project quality.
Participate in 24/7 on-call rotation for after-hours technical support.
Travel up to 20% for site escalations and training opportunities.
Engage in training activities, both as a participant and trainer.

Requirements

Qualifications

Bachelors degree in Electrical Engineering or Electrical Engineering Technology with 1+ years of experience servicing critical power equipment; OR
Associates degree in Electrical Engineering Technology with 3+ years of related experience; OR
5+ years equivalent work or military experience servicing critical power equipment (UPS, STS, PDU, etc.).
NETA Certification preferred.
NICET Certification a plus.
CompTIA Certification desirable.
Electrical License is an advantage.
Must have valid work authorization in the US.