Description

Equifax Workforce Solutions is seeking a visionary and results-driven Senior Vice President of Global Operations to lead our large-scale operations organization through its next phase of strategic transformation. This is a critical leadership role that will directly shape the future of our operational capabilities, aligning them precisely with our ambitious business growth opportunities. You'll be accountable for a significant operational budget, driving efficiency and effectiveness, maximizing both employee and customer experiences, and ensuring the seamless delivery of our products and services worldwide.

This position is a key member of our senior leadership team and reports directly to the Chief Operations Officer. This position is based in our Rider Trail (St. Louis), MO office, and is not a remote position.

What you'll do:

• Architect and drive the Workforce Solutions global operations strategy, developing a clear roadmap to optimize performance, achieve significant scale and efficiency, and deliver a best-in-class employee and customer experience.
• Lead large-scale organizational transformation initiatives, reshaping the Operations function for scalable growth and strategically leveraging advanced Cloud products, AI capabilities (including ML, NLP, and Agentic AI), and automation.
• Oversee the strategic vision and operational execution of product and service delivery across all product lines, ensuring uncompromising adherence to cycle time, quality, and customer satisfaction thresholds.
• Drive operational innovation by driving AI/ML/Automation initiatives and strategic Business Process Outsourcing (BPO), revolutionizing processes, enhancing efficiencies in customer partnerships, and fostering a strong employee experience.
• Establish and implement cutting-edge strategies for continuous process improvement, optimizing operations, accelerating time to revenue, enabling robust Business Unit growth, and enhancing our product platform.
• Serve as a trusted and strategic partner to the Workforce Solution President, Business Unit General Managers, and other senior leaders, influencing the strategic direction of products, services, and fulfillment objectives.
• Consistently employ data-driven decision-making within our highly complex, multi-stream global business model.
• Cultivate robust cross-functional relationships and influence diverse stakeholders across a highly matrixed global organization to achieve critical outcomes.
• Inspire, motivate, and develop a large, global Operations leadership team and their teams, through strategic coaching, fostering challenging growth opportunities, and developing robust succession planning strategies.

What experience you'll bring:

• Proven C-suite executive experience (or equivalent senior leadership) with hands-on experience leading global operations at significant scale ($200M+ expense accountability).
• Extensive operational leadership experience within a highly regulated business and complex data environment, preferably within Product/Solutions-oriented businesses (Data/Analytics/Insights, Cloud, Transaction software for B2B, to B2B2C).
• Demonstrated success leading large-scale organizational transformations, with a proven ability to set a clear vision and guide a global organization (1200+ employees) through periods of significant change and growth.
• Expertise with AI Technologies including Machine Learning (ML), Natural Language Processing (NLP), and Agentic AI, with a track record of executing transformational strategies deploying these technologies.
• Exceptional communication, presentation, and interpersonal skills, with the ability to influence stakeholders at all levels within highly matrixed environments, demonstrating executive presence and gravitas.
• Ability to make data-driven decisions with urgency and agility in a fast-paced, "start-up mentality" environment within a global enterprise.
• Energetic, authentic leadership style that inspires trust, loyalty, and strong performance, coupled with deep experience in people leadership and talent development.
• Expertise in developing vision and strategy, alongside a proven ability to hold teams accountable to aggressive goals and metrics within a Global Enterprise organization.

#LI-Hybrid

#LI-GC1