Description

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Senior Operations Specialist at McGriff, a division of Marsh McLennan Agency (MMA).

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As our Senior Operations Specialist on the McGriff team, you'll provide guidance to teammates and to 3rd party vendors, to support firm growth and success. You'll manage projects geared toward meeting operational goals, adding efficiency, and driving excellence in client service and agency operations.

Annual salary range for this position is $60,000 to $75,000.

Responsibilities:

• Lead and oversee the Standard Operating Procedures (SOP) team, ensuring the development, maintenance, and adherence to SOPs across relevant processes.
• Design, deliver, and facilitate training programs for offshore teams to ensure understanding and compliance with SOPs and operational standards.
• Collaborate with cross-functional teams to identify opportunities for process improvements and efficiently resolve operational issues.
• Monitor, track, and analyze key operational metrics to assess performance, identify trends, and support data-driven decision-making.
• Manage and respond to ongoing client or stakeholder requests, ensuring timely resolution and maintaining high levels of customer satisfaction.
• Continuously monitor system and process performance, implementing enhancements to optimize efficiency and effectiveness.
• Own and oversee the CCDM (Customer/Client Document Manager) processes, ensuring data integrity, compliance, and alignment with organizational standards.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• Property & Casualty Insurance License
• College Degree or equivalent education, training, and/or work-related experience
• 3-5 years of experience within the insurance industry
• Data management and data reporting experience
• Highly effective written and verbal communication skills
• Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing
• responsibilities and proactively accomplishing goals
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
• Ability to work without direct supervision

These additional qualifications are a plus, but not required to apply:

• Knowledge of insurance specific systems and applications
• Offshore operations experience

We know there are excellent candidates who might not check all these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid Work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at McGriff, a division of Marsh McLennan Agency, check us out online: https://www.mcgriff.com/

To view additional career opportunities, visit http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick:

https://www.instagram.com/lifeatmma/

https://www.facebook.com/LifeatMMA

https://twitter.com/marsh_mma

https://www.linkedin.com/company/marsh-mclennan-agency/

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

#MMABI

#MMAPCS

#MMAMCG

The applicable base salary range for this role is $63,100 to $117,500.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Applications will be accepted until: