Description
Key Responsibilities:- Lead the design, implementation, and maintenance of Salesforce CRM & FSM solutions across Sales, Service, and Marketing Clouds.
- Collaborate with business leaders to gather requirements and translate them into scalable Salesforce solutions.
- Manage Salesforce configurations, custom objects, workflows, process builders, flows, validation rules, reports, and dashboards.
- Oversee Salesforce user administration, profiles, roles, security settings, and data governance.
- Integrate Salesforce with external systems (e.g., ERP systems like Epicor P21, marketing platforms like HubSpot, etc.).
- Provide technical leadership to internal teams and external consultants on Salesforce projects.
- Work with Commercial Operations/Business Leadership to develop and enforce CRM best practices and governance standards across the organization.
- Provide training and support to Salesforce users and conduct ongoing system audits.
- Monitor CRM KPIs and implement enhancements to improve user productivity and business outcomes.
Required Qualifications:
- Bachelor's degree in Computer Science, Information Systems, Business, or related field.
- 5+ years of experience working with Salesforce CRM, including Sales Cloud and Service Cloud.
- Salesforce Administrator and one or more Salesforce certifications (Platform App Builder, Advanced Admin, Sales Cloud Consultant, etc.) strongly preferred.
- Hands-on experience with Apex, Visualforce, Lightning Components, and Flows.
- Proven experience integrating Salesforce with ERP or other backend systems via API, middleware (e.g., Mulesoft), or ETL tools.
- Strong understanding of CRM processes including lead management, opportunity lifecycle, and customer service workflows.
- Excellent problem-solving, communication, and stakeholder engagement skills.
Preferred Skills:
- Experience with CPQ/Revenue Cloud, Marketing Automation, or Community Cloud.
- Background in manufacturing, distribution, or services industry.
- Knowledge of SQL and reporting tools (Power BI, Tableau, etc.).
Why Build a Career with Us?
Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.
Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
Training: FCG University learning and training platform available to all employees offering over 80k courses.
Career Growth Opportunities : At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.
Equal Oppo rtunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.