Description

• Coordinate sales order delivery date and develop milestones and tasks to meet customer expectations.

• Coordinate and manage projects from customer purchase order receipt through delivery.

• Support forecast demand plan, capacity reservations, and specific build plans.

• Work closely with other departments to ensure custom project timing meets customer expectations.

• Work across functions to meet delivery dates and produce the highest quality product effectively manufactured at a target profit.

• Identify and resolved issues that may impede project completion.

• Coordinate and support internal changes to projects prior to shipment and quality issues post-shipment.

• Ensure engineering targets (BOM, cost, quality, delivery timing, tooling, etc.) for all assigned projects are met.

• Monitor project costs to meet target profit; always working towards cost reduction initiatives.

• Learn and understand design prints for metal solutions and all custom projects.

• Learn and understand plant manufacturing processes and equipment.

• Support the execution and continuous improvement of the quality policy and procedures as defined and directed by their supervisor.

• Solve issues that arise, including identifying root cause, determining options, and creating innovative solutions while working with Sales and Customer Support.

• Act as a liaison with Sales and Customer Account Manager regarding timing and project status.

• Other duties as assigned.

Education/Certification

Level Required

Bachelor's Degree in Business Management or Supply Chain

Relevant work experience may be considered in lieu of education requirement.

Work Experience

Required

Minimum 2 years of C ustomer Support or Project Management experience

Additional Knowledge, Skills, and Abilities

• Strong knowledge of computer software, including Microsoft Office, SAP, and Salesforce

• Ability to prioritize between multiple time sensitive activities simultaneously

• Ability to promote and facilitate a culture of teamwork and responsiveness

• Strong interpersonal communication skills, written and verbal

• Ability to build and foster strong working relationships for the team; work effectively within the team and across the organization

• Self-directed; ability to identify business needs and act

• Make clear commitments and hold themselves and the business accountable

• Challenge viewpoints appropriately; willing to make tough decisions

• Ability to meet customer expectations (internal and external) while balancing the needs of employees and ORBIS

• Ability to identify, analyze, and solve problems, ability to guide and facilitate problem solving

• Ability to make sound decisions when faced with multi-faceted problems

• Ability to remain flexible through business changes.

• Ability to handle the stress of working with others.

• Availability outside of normal business hours.

• Ability to lead by example.

Travel Requirements

• Minimal travel required