Description

If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.

Job Summary

The primary purpose of the Resolution Support Specialist I is to provide customer service and sales support to prospective and existing customers. This position doesn't fit in the standard "Call Center Agent" box. In this role you'll serve as a "Generalist" taking a multitude of varying types of inbound calls daily.  Your core responsibility will be to diagnose the problem, manage the resolution process to include interaction with external business partners and close the communication loop with the customer on actions taken.

A Resolution Support Specialist delivers a low effort high quality customer experience while upholding the company core principles. This position also assists with recommendations to improve process and or system performance to improve the overall service provided to TXUE and other Vistra family brands.

Job Description

Key Accountabilities

Education, Experience, & Skill Requirements

Bi-lingual English/Spanish is a plus but not required. 

Job Family

Customer Service

Company

Vistra Retail Operations Company

Locations

Irving, Texas

Texas

If you currently work for Vistra or its subsidiaries, please apply via the internal career site.

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.

 

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at assistance@vistraenergy.com to make a request.