Description

• Manage medium to high level complexity projects or programs
• Coordinate project plans by monitoring schedules and ensuring quality in all deliveries
• Be the primary point of contact on the project with the customer
• Work with the Sales team to understand the services sold and the customer
• requirements
• Handle a variety of customer issues through multiple communication channels
• Lead your project team to successful completion of the project
• Ensure quality and performance measurements are met and provide feedback to
• management
• Guarantee the successful completion of required achievements and system-based
• project closure
• Manage escalations and deal with management and executives to resolve issues
• Mentor newly hired PMs until they are ready to solo

• Ability to communicate clearly and handle more than one project simultaneously
• Customer service skills and a customer-first approach
• Technical affinity
• Capability to manage and prioritize time and resources to meet project requirements
• Problem solving skills
• Risk mitigation and escalation management
• PMP certificate preferrable
• 5+ years of experience in Project Management
• Fluency in English and Italian