Description

Position Summary:

The Production Control Technician processes accurate and timely refunds to students/parents in compliance with federal policies; coordinates credit card refunds in Banner AR and the web payment system; assists in resolving housing and admission deposit issues; corresponds with parents, students, and other departments in a professional manner; and coordinates Title IV processes and compliance.

This is a internal posting, only available to current VCU employees. All other applications will not be reviewed.

Core Responsibilities:

Processes parent, student, and third party refunds in compliance with federal, state, and institutional policies (50%):

• Coordinates review process of applicable files with Student Accounting and staff from other departments
• Reviews Student Accounting-related refund exceptions to ensure timely and compliant issuance of refunds
• Executes system jobs that post refunds to student accounts in Banner AR
• Processes credit card and deposit refunds in web payment system TouchNet
• Posts third party refunds

Customer Service (30%):

• Corresponds and interacts with students, parents, faculty, staff, and third parties in a professional and courteous manner
• Responds to customer inquiries within 48 hours
• Notifies students of missing or inactive addresses preventing the issuance of a refund

Coordinates Title IV processes and compliance (15%):

• Monitors refund process to verify compliance with Title IV refund policies
• Coordinates Title IV refund process for students with inactive addresses.
• Conducts regular "Notice of Right to Cancel Title IV Aid" communications with students and parents

Other duties, as assigned (5%):

• Serves as back-up to IT Analyst for AR production processes
• Assists Associate Director with special projects
• Occasionally develop reports to address ad-hoc issues