Description

Join our team as a Product Delivery Associate in Rewards UAT, where you will play a crucial role in ensuring the quality and reliability of our products. Your work will directly impact the customer experience by executing testing-related tasks across multiple projects. Be part of a dynamic team that values precision, collaboration, and innovation.

Job Summary

As a Product Delivery Associate in Rewards UAT, you will be responsible for executing testing-related tasks across multiple projects, including test execution, defect triaging, and test reporting. Your role involves ensuring comprehensive test coverage by thoroughly understanding business requirements, defining the testing scope, and assessing the level of effort needed for projects impacting Rewards and Benefits. You will manage test execution to verify that the code meets all requirements, handle defect management, and keep all project stakeholders informed of test execution progress and any defects through regular communication and feedback.

Job Responsibilities

• Execute testing tasks for multiple projects, including test execution, defect triaging, and test reporting.
• Ensure comprehensive test coverage by understanding business requirements and testing scope.
• Manage test execution to verify code validity against all requirements.
• Oversee defect management and resolution processes.
• Communicate test execution progress and defects to project stakeholders regularly.
• Coordinate and execute UAT testing activities for new product launches and IT developments.
• Partner with technology groups, business partners, project analysts/managers, and offshore resources.
• Operate within an established operational control framework.
• Develop and maintain strong relationships with project stakeholders.
• Adapt to changes and manage risks and issues effectively.
• Collaborate closely with peers and stakeholders to ensure successful testing execution.

Required Qualifications, Capabilities, and Skills

• Bachelor's degree
• 3+ years of hands-on experience in test execution and defect management.
• Proven ability to adhere to established testing processes, procedures, methodologies, and metrics.
• Strong test execution skills, including defect triaging and test reporting.
• Excellent written and verbal communication skills.
• Ability to ensure comprehensive test coverage by understanding business requirements and testing scope.
• Experience in coordinating and executing UAT activities for product launches and IT developments.
• Capability to manage multiple projects and meet tight timelines.
• Strong problem-solving skills to scope complex issues and develop solutions.
• Effective stakeholder communication and feedback management.
• Ability to work collaboratively with technology groups, business partners, and offshore resources.

Preferred Qualifications, Capabilities, and Skills

• Cultivate and maintain strong relationships with project stakeholders to ensure effective communication, manage expectations, and achieve high-quality outcomes.
• Demonstrate proficiency in test execution, with a proven track record of meeting tight deadlines and managing multiple projects to achieve all testing milestones on time.
• Apply advanced problem-solving skills to define complex issues and utilize analytical tools to develop effective solutions.
• Basic Java development knowledge.
• Test Automation knowledge.
• Display adaptability and flexibility in change management, effectively managing risks and issues as they arise.
• Collaborate effectively with peers and stakeholders, fostering partnerships to ensure successful execution of testing initiatives.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.\n