Description
What we do here changes the world. UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in.We are looking for a warm, professional, and service-oriented individual to join our team as a Call Center Greeter. As the first point of contact for visitors and callers, you will play a key role in creating a welcoming and organized environment. This position involves greeting guests, answering inquiries, and providing directions to offices and locations within the facility.
Once you join us you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus:
- 100% paid medical premiums for our full-time employees
- Generous time off (holidays, preventative leave day, both vacation and sick time - all of which equates to around 37-38 days per year)
- The longer you stay, the more vacation you'll accrue!
- Longevity Pay (Monthly payments after two years of service)
- Build your future with our awesome retirement/pension plan!
We take care of our employees! As a world-renowned institution, our employees' wellbeing is important to us. We offer work/life services such as...
- Free financial and legal counseling
- Free mental health counseling services
- Gym membership discounts and access to wellness programs
- Other employee discounts including entertainment, car rentals, cell phones, etc.
- Resources for child and elder care
- Plus many more!
Position Summary:
Responsible for greeting visitors, wayfinding, providing information and directions to offices and locations.
Position Key Accountabilities:
1. Provides assistance by greeting and assisting patients, their families, and visitors entering the facility with a positive and helpful attitude.
2. Responsible for answering questions, providing information and directing people to the area needed. Participates in creating an atmosphere that is supportive and efficient.
3. Uses job resources to provide assistance in wayfinding information for patients.
4. Assists the patients/visitors to the assigned patient care area, and transports patients into or out of wheelchairs as assigned.
5. Supports different departments in the facility as assigned.
6. Facilitates family visitation by communicating with nursing staff as needed.
7. Performs other duties as assigned.
Certification/Skills:
• Proficient in EHR Systems
• Navigating an ACD phone set up
• Communicates effectively with visitors/customers with excellent verbal skills
• Ability to analyze visitor needs and provide directions to specific locations
• Ability to multi-task
• Proficient typing/keyboarding skills.
• Bi-lingual preferred
Minimum Education:
High school diploma or equivalent required.
Minimum Experience:
None. May substitute required experience with equivalent years of education beyond the minimum education requirement.
Physical Requirements:
Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.
Security Sensitive:
This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4.
Residency Requirement:
Employees must permanently reside and work in the State of Texas.