Description

The Indiana University (IU) Southeast Grenadier Hub is a student journey one-stop comprised of Academic Advising, Career Development, Student Central, and Financial Aid and Scholarships.
Grenadier Hub provides a high-level service delivery philosophy and functions as a central operational area for student support services on the Southeast (SE) campus. Cross trained staff perform a variety of complex duties involving the interpretation, dissemination, evaluation, and problem-solving of student services and information for students, the general public, staff, and faculty (clients). The areas include, but are not limited to: financial aid, registration, financial literacy, student accounts, and other university-related services. Forms of interaction with clients include in-person, phones, and email. While this position reports directly through Student Central which includes the Office of the Bursar, the Office of Financial Aid, and the Office of the Registrar-it also assists with basic administrative functions for the entire Grenadier Hub.

Job Summary

• Provides customer service and administrative support for the Student Central office for student services.
• Greets all visitors, assesses questions, provides resources, schedules appointments, checks in for appointments, directs visitors to correct locations, navigates websites, understands forms, and provides resources and student deadlines for the Grenadier Hub.
• Reviews account balances and directs students on how to write checks.
• Answers and manages chatbot for Student Central website.
• Delivers full range of customer service to all clients including current students, prospective students, faculty, staff, and alumni.
• Manages check-in system.
• Understands basic policy and procedures regarding billing, refunding, registration, drop/add, transcripts, student deadlines, financial aid, and related enrollment management departments.
• Copies, files, and folds letters.
• Other responsibilities include but are not limited to, shredding, data entry, processing reports, duplicates, and communicating in person.

Qualifications

EDUCATION
Required

• High school diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE
Preferred

• Some experience in related field

SKILLS
Required

• Knowledge of computers and database/word processing software
• Excellent communication skills
• Excellent customer service
• Detail oriented
• Ability to work with wide range of people
• Ability to work in fast-paced environment
• Demonstrates ability to maintain confidential information

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves remaining stationary for extended periods of time. The role requires the ability to move up to 10 pounds. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Indiana University Southeast
New Albany, Indiana

Advertised Salary

$14.42 per hour

Work Hours

1:00 PM - 5:00 PM, Monday - Friday
15-28 hours per week

Job Classification

Career Level: Part Time Employee
FLSA: Nonexempt
Job Function: Part Time Employee
Job Family: Part Time Employee
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Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
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Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .

Campus Safety and Security

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