Description

Since opening its doors in 1941, Indiana University (IU) Auditorium has served as a university and community gathering place, hosting a diverse array of world-class artists, entertainers, musicians, and lecturers in its 3,200-seat theatre. As the leading performing arts organization in South Central Indiana in terms of quality, leadership, innovation, and overall guest satisfaction, IU Auditorium exists to create world-class arts and event experiences at Indiana University. In addition to the wide variety of arts and entertainment events, the Auditorium continues to serve as the community's gathering place, hosting a variety of university ceremonies, orientation programs, conferences, weddings, and special events.

Job Summary

Our box office is the front line of our operations. We are looking for focused, well-spoken, charismatic students to join our team.
Department-Specific Responsibilities

• Sells tickets in-person
• Processes orders
• Answers questions about events
• Promptly resolves customer complaints
• Ensures maximum client satisfaction
• Provides extraordinary customer service

Qualifications

EDUCATION
Required

• Currently enrolled as a student at Indiana University

WORK EXPERIENCE
Preferred

• Sales or customer service experience

SKILLS
Required

• Outstanding customer service and communication skills
• Ability to work independently and as part of a team
• Ability to interact and communicate with a wide variety of people
• Comfortable giving phone customer service
• Proficient using technology
• Ability to handle stressful situations and resolve conflicts
• Knowledge of the venue and events being promoted

Working Conditions / Demands

This role requires the ability to remain in a stationary position as well as the ability to move about the workplace for long durations. It requires effective communication, and the ability to operate specialized software for ticket sales. The role requires the ability to move objects up to 10 pounds. The person in this role must be able to perform the essential functions with or without accommodation.

Additional Information

This position is eligible for work-study.
Positions are continuous year-round.

Work Location

Bloomington, Indiana

Advertised Salary

$11.50 per hour

Work Hours

Average of 10-20 hours per week, including shifts during the day and/or evenings based on events and shows at various venues.
Must be able to work flexible hours, including evenings and weekends.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure .

Job Classification

Career Level: Part Time Employee
FLSA: Nonexempt
Job Function: Part Time Employee
Job Family: Part Time Student Employee
Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.