Description

Receptionist

Responsibilities:

• Front Desk & Visitor Management:
  
  • Greet and welcome all patients, clients, and visitors with a positive and friendly demeanor.
  • Check in visitors and either direct or escort them to their destination.
  • Maintain a visitor sign-in log and inform employees of visitor arrivals or cancellations.
  • Answer, screen, and forward incoming phone calls, taking messages as needed.
• Administrative Support:
  
  • Handle incoming and outgoing mail and deliveries.
  • Schedule appointments and manage meeting room bookings.
  • Maintain and tidy the reception and common areas.
  • Perform other administrative duties as assigned.
• Confidentiality & Compliance:
  
  • Maintain the confidentiality of all resident and patient information, including protected health information (PHI).
  • Promptly report any suspected or known violations of confidentiality to the Administrator.

• Education: High school diploma or GED required.
• Experience: Previous administrative or receptionist experience is preferred.
• Skills:
  
  • Proficiency with Microsoft Suite (Word, Excel, Outlook).
  • Familiarity with clerical functions and a multi-line phone system.
  • Strong communication and interpersonal skills.
  • Ability to read and interpret general business documents and procedures.
  • Problem-solving and reasoning abilities.

• This role requires sitting, standing, walking, and occasional lifting of up to 25 pounds.
• The work environment is typically a low to moderate noise level.
• Prolonged use of a computer is required.