Description

Overview

Terravita Golf Club is now hiring for the opportunity of Outside Service Supervisor. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the clubs managed by Troon.**Position Overview:**The Outside Services Supervisor is responsible for overseeing the outside service staff to ensure the highest standards of professionalism and customer service are consistently delivered to Members and Guests. This role promotes the game of golf and supports the club's mission by managing daily operations and staff development.**Key Responsibilities:**- Supervise and support outside service staff to ensure efficient and courteous service.- Promote golf and club activities through positive interactions with Members and Guests.- Develop, implement, and maintain comprehensive training programs to ensure staff are well-prepared and professional.- Manage all aspects of recruitment, hiring, scheduling, and budgeting for department employees.- Provide hands-on assistance to golfers, including loading bags, cleaning clubs, and preparing them for play.- Ensure post-round services are delivered, such as club cleaning, cart check-in, and assistance to vehicles.- Coordinate with other golf operations staff to ensure seamless service delivery.- Monitor and verify employee time reporting using the time management system to ensure accuracy and compliance.- Respond professionally to Member and Guest inquiries, including last-minute requests and changes.**Job Education and Experience Requirements:**- Must be outgoing and have a customer-first personality.- Candidates without specific golf experience may be considered if you have previous experience in one the following types of jobs: - Server, Waiter, Bartender, Hospitality, Customer Service, Golf Retail, General Retail, Landscaping, Sales, Valet, Firefighter, EMS personnel, Other Outdoor or Recreational Roles.**Additional Details:**This job description is not exhaustive and may include additional duties as required.

Experience Required

- Must be outgoing and have a customer-first personality.- Candidates without specific golf experience may be considered if you have previous experience in one the following types of jobs: - Server, Waiter, Bartender, Hospitality, Customer Service, Golf Retail, General Retail, Landscaping, Sales, Valet, Firefighter, EMS personnel, Other Outdoor or Recreational Roles.

Essential Responsibilities

- Supervise and support outside service staff to ensure efficient and courteous service.- Promote golf and club activities through positive interactions with Members and Guests.- Develop, implement, and maintain comprehensive training programs to ensure staff are well-prepared and professional.- Manage all aspects of recruitment, hiring, scheduling, and budgeting for department employees.- Provide hands-on assistance to golfers, including loading bags, cleaning clubs, and preparing them for play.- Ensure post-round services are delivered, such as club cleaning, cart check-in, and assistance to vehicles.- Coordinate with other golf operations staff to ensure seamless service delivery.- Monitor and verify employee time reporting using the time management system to ensure accuracy and compliance.- Respond professionally to Member and Guest inquiries, including last-minute requests and changes.

Benefits

We offer careers around the world at all levels of golf operations, opportunities for professional development, growth opportunities and a comprehensive benefits package.