Description

Operations Manager

Nashville/Knoxville (Tennessee)

Company Description:

At M3 Technology Group, we help industry leading organizations connect their teams and customers so they can communicate, defend, save, and educate without technology getting in the way. With our 20-year history and award-winning track record, we are a trusted technology solutions partner.

M3s Core Values:

M3s core values define who we are and how we conduct ourselves as we work together to achieve our purpose. They reflect our culture and commitment to honor our longstanding history of excellence while preparing ourselves to compete in the future.

Teamwork Excellence Alignment Make a Difference

Position Overview:

We are seeking a dynamic and experienced Operations Manager (OM) to join our local leadership team in Nashville/Knoxville (Tennessee) . In this pivotal role, the OM will oversee and coordinate the day-to-day operations of our Nashville/Knoxville (Tennessee) office, ensuring that operations meet financial goals, customer satisfaction targets, and overall operational objectives. The OM will manage staff, assist in developing and implement local strategies, and oversee various aspects of the business, such as budgeting, operational staffing, financial reporting, and quality control. This position will work with the corporate office to foster a positive and collaborative company culture.

As a key local leader, the OM will manage staff, mentor and coach team members to perform at the highest standards and work closely with the Regional Sales Manager (RSM) to ensure Sales meets budget and that Operations effectively support sales demand.

Successful candidates will have a collaborative leadership style, a proven track record in management or leadership roles, and a deep understanding of financial management, tracking and reporting. If you are passionate about leading teams, improving operational efficiency, and contributing to a thriving workplace culture, we encourage you to apply and become an important part of M3 Technology Group’s success.

Primary Essential Job Duties:

Leadership
Lead, mentor, and coach team to achieve high performance and professional growth.
Foster a positive and collaborative workplace culture that encourages morale and productivity.
Assist in recruiting, onboarding, and training new team members.
Oversee daily operations, including scheduling, workload, policies, and procedures to ensure efficiency and effectiveness.
Identify areas for improvement and implement changes to streamline workflows, increase productivity, and improve quality of local market.
Building and maintaining relationships with key stakeholders, including customers, suppliers, and partners.
Ensure alignment of operations with the company’s overall vision and goals.
 

Financial Management:
Monitor and manage budgets, financial reports, and financial statements to ensure profitability and cost-effectiveness in the assigned Profit Center.
Working closely with Regional Sales Manager to align sales with operational goals.
Identify cost-saving opportunities for local offices and implement measures to improve profitability.
Strategy
Set and track key performance indicators (KPIs) and analyze data to identify areas for improvement and measure the effectiveness of operations.
Contribute to the development of strategic plans for the Profit Center and ensure that Operations align with those plans.
 

Operations
Maintain compliance with local Codes and Licenses.
Ensure high levels of customer satisfaction by maintaining quality standards and ensuring compliance with regulations.
Address and resolve customer concerns in a timely manner.
Address operational challenges and implement effective solutions.
Ensure workplace safety and compliance with health and safety regulations.
Act as a liaison between departments to ensure seamless communication and coordination.
 

This is not meant to be an exhaustive list. There will be other duties as assigned.

Requirements

Required Skills and Abilities

Ability to critically think
Proven leadership skills
Strong written and verbal skills
Skilled in addressing and resolving workplace conflicts constructively
Ability to collaborate with other leadership team members
Works well under pressure
Experience in management, operations, and leadership.
Skilled in managing multiple tasks and setting priorities effectively
Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management.
Proactive in identifying opportunities for improvement and taking action
Ability to build consensus and relationships among peers, partners, and employees.
 

Education and Experience

4- year degree or equivalent experience
5 to 10 years of progressive leadership experience
 

Physical Requirements

Ability to sit for prolonged periods of time
Ability to use computer for long periods of time
Ability to pass drug screen and background check