Description

The Military-Connected and Basic Needs Coordinator provides current and prospective students and their families with a point of contact for comprehensive information about services, programs, and resources.
Department Specific Responsibilities

• Provides leadership and management in sustaining a comprehensive Military-Connected and Basic Needs student support program.
• Coordinates and manages program development, implementation, and outreach to create seamless transitions and to increase student Veteran retention and success, as well as basic needs outreach.
• Certifies, advises, and counsels students who are eligible for assistance through the Department of Veterans Affairs.
• Supervises and manages the Office of Military Connected Student Services. Schedule and coordinate programs and services for our Veteran student population.
• Assists with the coordination of basic needs resources, including the Titans Feeding Titans Food Pantry, the Emergency Relief Fund, and the upcoming career closet.
• Coordinates all aspects of program development, implementation, and outreach in an effort to create seamless transitions and to increase student Veteran retention, and success.
• Advocates for student Veteran concerns and assist in problem resolution.
• Facilitates regular individual and/or group meetings as necessary to review academic, career, family, and personal goals, and progress towards those goals.
• Serves as campus liaison with other offices to create, determine, and/or notify of services available to Veterans and their families.
• Provides secure support and resources, and assist or lead student veterans in successfully transitioning to IU South Bend.
• Develops active collaborations and partnerships with federal, state, and community agencies to augment the services provided by the university.
• Serves as a point of contact for current and prospective student Veterans and their families, providing comprehensive information about services, programs, and resources.
• Acts as advisor to the Veteran Student Organization
• Manages and supervises the certification of Veteran students, serve as a certifying official for Veteran students, develop programs for our Veteran students, ensure compliance with state and federal laws as they relate to Veteran educational services, supervise Veteran student workers, and assist with the programming for our Veteran student population.
• Supervises VA student staff.
• Stays current on veterans' issues and inform current student Veterans and their families about activities, events, and relevant updates.
• Assists with the development and implementation of Basic Needs outreach for campus, including the Titans Feeding Titans Food Pantry, the Emergency Relief Fund, and the upcoming career closet.

General Responsibilities

• Develops and implements programs and initiatives that offer support for students in crisis, facing adversity or challenges, or who belong to an under-represented or minority student population.
• Interfaces directly with students by attending student programming events, advising student organization leaders, meeting 1-on-1 to discuss support needs, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives. Places an emphasis on confidentiality of student concerns, university policy compliance, and a culture of care within all direct student interactions.
• Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student support goals, often coordinating funding to sponsor student programs and initiatives.
• Projects outcomes for support services offered at the program, department/division, or campus level. Measures and evaluates effectiveness of student support initiatives against projected outcomes; regularly prepares reports on impact to students and budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.
• Serves on committees and performs student support research across the field of higher education and at peer institutions to identify and recommend best practices.
• Plans and coordinates communications for student support initiatives to ensure student participation, inclusion, and engagement.
• May provide guidance to other student support staff; makes process recommendations to manager for improved delivery of service.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION
Required

• Bachelor's degree in education, public affairs, public health, counseling, social work, business, or related field

Preferred

• Master's degree in higher education student affairs or related field

WORK EXPERIENCE
Required

• 2 years in student services, higher education, social work, counseling, law, or related field

SKILLS
Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty
• Highly thorough and dependable
• Demonstrates a high level of accuracy, even under pressure
• Demonstrates ability to maintain confidential information
• Ability to simultaneously handle multiple priorities
• Demonstrates excellent judgment and decision making skills
• Demonstrates customer service skills
• Knowledge of student development, counseling, or career development theories and practices
• Knowledge of current needs and trends of diverse student populations
• Ability to advise students individually and in groups on student-related matters
• Commitment to working with people from diverse backgrounds and demonstrated cultural competency
• Ability to build strong partnerships with students and other university departments

Preferred

• Possess knowledge of various community resources and support groups for veterans and will serve as a campus liaison and advisor to the Veteran Student Organization

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

IU South Bend Campus
South Bend, Indiana

Advertised Salary

$43,888.00 - $47,690.00 annually

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure .

Job Classification

Career Level: Career
FLSA: Exempt
Job Function: Student Services
Job Family: Student Support
Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.