Description

At Elanco (NYSE: ELAN) it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We're driven by our vision of 'Food and Companionship Enriching Life' and our approach to sustainability the Elanco Healthy Purpose™ to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you'll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals' lives better makes life better join our team today!

Your Role: This role is accountable for support day-to-day maintenance of HR Service Center for EMEA. This role is responsible for providing resolution of HR queries to managers, HR Partners and employees to ensure a consistent and high level of customer service and operational excellence. The HR Agent is the first line of support (Tier 1) for all HR-related inquiries and is responsible for high-volume transactions throughout the employee lifecycle.

Your Responsibilities:

• Act as a point of contact for employees and managers for all administrative queries and provision of administrative support, based on policies and procedures of the company.
• Deal with all customer (Employee, People Leader, HR) enquiries in a professional, courteous & timely manner incl. all central communication channels (email, phone, chat, personal enquiries), daily operating in internal ticketing and HR System.
• Collaborate closely with the team to make sure knowledge sharing and learning from each other is adapted on a daily basis
• At all times conveying a professional and efficient attitude following best customer service standards.
• Deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement.
• Ability to work in a fast paced environment,
• Help educate the business on how they can navigate to access HR knowledge and content.
• Understand and proactively act upon opportunities to improve the overall employee experience (make recommendations for improvements to areas where required).
• Any other duties or projects as requested by the Line Manager commensurate with the grade and level of responsibility for this role, for which the associate has the necessary experience and/or training.

What You Need to Succeed (minimum qualifications):

• education: Bachelor's Degree (recommended, not required) in HR, Finance, Administration, IT or related field.
• fluent English (French would be an asset)
• quick learner - ability to develop, implement and maintain processes based on industry best practices,
• attention to detail; proven planning and organizational skills,
• people-centric mindset and can do attitude,
• problem solving and analytical skills
• intermediate to advance in Excel and its practical implementation,
• excellent customer service and communication skills,
• understanding of policy intent with knowledge of when exceptions should be applicable,
• supportive and enthusiastic team player,

What will give you a competitive edge (preferred qualifications):

• ability to handle sensitive, confidential information.
• experience working in a remotely managed team; demonstrated ability to handle the role independently
• experience in HR or Shared Service Operations in international environment would be an asset,
• familiarity with HR tools (ticketing systems, internal HR Systems; knowledge of WorkDay and ServiceNow is an asset)

Additional Information:

• Location: Elanco Solution Center Sp.z o.o., rondo Ignacego Daszyńskiego 2b, Warszawa, Poland - Hybrid Work Environment

Don't meet every single requirement? Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

Elanco Benefits and Perks:

We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include:

• Career at one of the leading global animal healthcare companies
• Office located in the center of Warsaw (Rondo Daszynskiego)
• Extra days off
• Flexible working hours
• Sports cards (Multisport), private medical care, life insurance
• Employee Referral Program
• Open and inclusive environment which is supportive and welcoming of all diversity strands
• Animal-Friendly office
• Theatre tickets discounts
• Language learning platform

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status