Description

This position is with the Indiana University (IU) eTexts program, part of the Learning Technologies division of University Information Technology Services (UITS). This position serves all Indiana University campuses around the state of Indiana.

Job Summary

Department Specific Responsibilities

• Collaborates, leads, and ensures the successful delivery of critical components of the IU eText initiative serving the faculty, staff, and students at all campuses of Indiana University
• Leads an ongoing collaboration with Learning Technologies/UITS leadership, faculty, students, publishers, the Unizin consortium, university registrars and university bursars in the effective support and continued growth of eTexts at IU.
• Manages the business operational functions of the eText initiative, including oversight of financial data, contract negotiations with external vendors (i.e., publishers) and eText ordering workflow as it integrates with other enterprise-level university systems (e.g., SIS).
• Serves as functional expert/consultant and "eText evangelist" to the campus teaching centers and other internal and external groups (including the Unizin consortium) on best practice use of the eText reader platform .
• Serves as communication lead for the initiative by writing for/administering related listservs and maintaining a repository (Canvas course site) of user information, e.g., communications, best practice instructional material, etc.
• Defines business requirements in complex multi-campus environment, and in consideration of other participating Unizin institutions .
• Maintains a broad understanding of the overall business processes in the functional offices as well as a broad understanding of Indiana University's academic and administrative policies and practices.
• Understands faculty and student specific needs and workflows related to successful adoption and use of eTexts through modeling and descriptive requirements.
• Works closely with various project teams to translate business requirements into technical specifications for development.
• Analyzes and reconciles high-volume financial and operational data across IU systems.

General Responsibilities

• Leads and conducts assessments to understand client business needs and strategic direction and identifies technology solutions to achieve goals; consults with IT staff and business users to identify, analyze, refine and document business requirements and processes and develop associated solutions.
• Leads and conducts interviews, focus groups, and workshops to establish current and future business requirements; coordinates the communication between stakeholders and service owners in order to effectively implement solutions.
• Provides advanced business analyses, including construction of data models, business use cases, process flows and technical specifications for transition to IT solutions; establishes system requirements through functional and technical assessments of existing software.
• Provides stakeholders with necessary analysis documentation for buy-in, leadership decision, and implementation; conducts walk-throughs of recommended system functionality and prototypes with business users in small group or large group settings.
• Leads system/integration testing efforts; tests changes, enhancements, and new programs or functions to ensure they meet business needs.
• Makes recommendations to improve, as well as implements, testing, quality assurance, and documentation protocols and procedures for business analysis services.
• Stays up-to-date on new industry standards, business analysis best practices, emerging technologies, and accessibility standards.
• May serve as project leader; often provides guidance to junior peers.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION
Required

• Bachelor's degree (preferably in business, business analytics, informatics, analytic or computer related field)

Preferred

• Master's degree in business

WORK EXPERIENCE
Required

• 5 years of business analysis experience working on complex problems and producing concrete, actionable solutions

Preferred

• Experience with agile teams

SKILLS
Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty
• Highly thorough and dependable
• Demonstrates a high level of accuracy, even under pressure
• Possesses a high degree of initiative
• Ability to influence internal and/or external constituents
• Service-oriented and advanced skill in providing positive, friendly customer service

Preferred

• Advanced skills in Excel
• Experience managing vendor relationships, including contract negotiation and financial operations

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Indianapolis, Indiana or Bloomington, Indiana
This position is eligible for a hybrid work arrangement, subject to change based on university policy and business needs.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure .

Job Classification

Career Level: Advanced
FLSA: Exempt
Job Function: Information Technology
Job Family: Business/Systems Analysis
Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.