Inside Sales / Customer Service Representative

This role is responsible for managing inbound inquiries, generating quotes, processing orders, and supporting the outside sales team to drive revenue growth. The ideal candidate will have a strong understanding of low voltage products (e.g., structured cabling, access control, fire alarm, AV systems) and a passion for delivering exceptional customer service. 

Responsibilities

• Respond to customer inquiries via phone and email, providing product information, pricing, and availability
• Prepare and follow up on quotations, ensuring accuracy and timely delivery
• Process sales orders and coordinate with fulfillment teams to ensure on-time delivery
• Identify upselling opportunities and suggest complementary products based on customer needs
• Collaborate with outside sales representatives to support account growth and customer retention
• Maintain accurate records of customer interactions, quotes, and order history in CRM systems
• Monitor inventory levels and communicate stock-outs or delays to customers
• Stay informed on industry trends, competitive products, and pricing strategies
• Assist with walk-throughs, surveys, and technical documentation when needed
• Adhere to all company safety requirements.
• Perform other duties as may be assigned.
• Regular and prompt attendance and punctuality.
• Working long hours may be required to meet business needs and is considered an essential function of this position. 

Required Skills/Qualifications

• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office and CRM platforms (e.g., Salesforce, HubSpot)
• Ability to multitask and manage competing priorities in a fast-paced environment
• Detail-oriented with strong organizational and problem-solving skills
• Comfortable working independently and as part of a collaborative team.

Education and Experience Requirements

• High school diploma or equivalent required; associate or bachelor's degree preferred 2+ years of experience in inside sales
• Strong knowledge of low voltage systems and components (e.g., Cat6 cabling, PoE devices, control panels) 

Company Conformance Statement

• Deliver high-quality work within assigned deadlines, whether under direct supervision or independently.
• Maintain professional interactions with all employees, customers, suppliers, vendors, and other stakeholders.
• Contribute effectively as a team member on all assignments.
• Work independently while recognizing the importance of communication and coordination with other team members, departments, or organizations.
• Establish and uphold a reputation for consistent and punctual attendance.
• Ensure compliance with established guidelines for criminal background checks and Motor
• Vehicle Record (MVR) checks and maintain this compliance consistently.

Equal Employment Employer Statement

• NetPlanner Systems, Inc., is an equal opportunity employer and is committed to providing a workplace
• free from harassment and discrimination. We celebrate the unique differences of our employees
• because that is what drives curiosity, innovation, and the success of our business. We do not
• discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender
• identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status,
• genetic information, political affiliation, or any other status protected by the laws or regulations in the
• locations where we operate. Accommodations are available for applicants with disabilities.