Description

External Retirement Plan TRS Employment Type Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time Work Schedule Additional Schedule Information
Monday - Friday, 8am-5pm
Advertised Salary Commensurate with Experience Posting Date 05/02/2025 Open until filled Yes Closing Date Proposed Starting Date 06/01/2025 Special Instructions to Applicants
Applications: Applicant screening will begin immediately. The application packet should include 1. A cover letter detailing how the applicant's credentials and experience meet the needs, responsibilities, and qualifications stated in the posting; 2. A current resume and 3. A list of references and their contact information
Location of Vacancy Athens Area EEO Policy Statement
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([email protected]).
USG Core Values Statement
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title HR/EEO/OD Paraprofessional/Professional FLSA Non-Exempt FTE 1.00 Minimum Qualifications
Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications Position Summary
The purpose of this position is to support the operations of the student insurance plans by responding to inquiries, providing information, and assisting students and parents with the student health insurance plans. This position will also assist employees and retirees with benefits and retirement plan questions and issues, and determine, coordinate and implement solutions to benefits and retirement plan issues as appropriate.
Knowledge, Skills, Abilities and/or Competencies
• Organized, detail oriented and able to complete benefits processes.
• Ability to communicate well with students and employees at all levels and co-workers as well as vendors, third party administrators and other USG employees.
• Ability to do routine math computations.
• Ability to coordinate and complete administrative projects
• Ability to research and solve problems with benefits.
• Ability to compose memos and letters to explain benefits processes and solutions to problems.

• Experience with Banner student system • Experience with an HRIS system such as PeopleSoft, ADP or Workday.
• Experience with Excel, Word, PowerPoint
• Knowledge of employee benefits and retirement plans.
Physical Demands
• Position may involve local and occasional intrastate travel.
• Lift and carry files and materials.
• Move from one office to another office on campus.
• Interact with people in person, on the phone, and in writing.
• Job takes place in normal environmental conditions.
Is driving a responsibility of this position? Yes Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? No Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities

• Responds to questions and assists students with student health insurance.
• Determines solutions and documents issues/problems so that they can be escalated to the insurance company vendor or the appropriate internal UGA department, such as Student Accounts, individual departments, or the Graduate School.
• Responds to questions and assists employees/retirees with benefits problems.
• Determines solutions and documents issues/problems so that they can be escalated to the appropriate vendor.
• Triage and escalate complex employee and student issues.

Percentage of time 30 Duties/Responsibilities

• Assists with compiling and processing data files for the student insurance vendor for multiple enrollment and waiver periods.
• Downloads reports, runs queries, and works on benefits error reports.
• Determines and coordinates solutions for errors as appropriate.
• Enters/updates information in appropriate systems such as Banner or the vendor system.

Percentage of time 30 Duties/Responsibilities

• Does research in Banner and the insurance company portal on data and coverage issues for the student health insurance plan.
• Determines appropriate solutions and coordinates solutions with student health insurance vendors and other UGA departments.
• Requests additional information from students or departments and provides direction to status as needed.
• Research and reconcile benefits issues for employees and retirees.
• Requests additional information from employees/retirees, provides additional direction and informs employees/retirees of status as needed

Percentage of time 20 Duties/Responsibilities

• Completes administrative duties required to communicate or resolve benefits issues or to provide benefits education. Updates the benefits website.
• Performs other duties as needed.

Percentage of time 20

Contact Information

Recruitment Contact

Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name Joanna Manzi Recruitment Contact Email [email protected] Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Do you have a valid Driver's license?
   • YES
   • NO

Applicant Documents

Required Documents

1. Resume/CV
2. Cover Letter
3. List of References with Contact Information

Optional Documents