Description

Overview

POSITION PURPOSE:

Manages, directs and organizes Golf Shop operations to maintain/achieve revenue goals, quality, service, merchandising and marketing to maximize profits through outstanding guest experience.

EXAMPLES OF DUTIES:

ESSENTIAL FUNCTIONS:

• Supporting, training, and developing all golf shop staff according to Trump National Doral Miami policies, service standards and guidelines.
• Support all supervisors with leading associates.

• Responsible for overall guest experience in the golf shop. Focus on golfer/guest experience from arrival to golf shop to departure.
• Assists managing records and other administrative functions of the department:
• PO's, invoicing, etc when necessary
• Ensure golf shop staff is well verse on the golf package billing process.
• Interviews, hires, trains, directs and supervises staff for the purpose of delivering 5 star service standards and a high quality golf experience.
• Golf Shop Supervisor(s)
• Asst Pros / Golf Desk Attendants
• Retail Attendants in Golf Shop
• Oversees the scheduling of staff to ensure proper coverage is maintained based on the volume of play and groups. Establishes customer service standards and ensures that the proper LSOP's are followed for each area.
• Ensures the maintenance and appealing merchandising of the retail shop.
• Assists and oversees in inventories.
• To ensure proper inventory levels in Golf Shop (with Director of Retail):
• Manage Open to Buy in Golf Shop
• Manage Markdowns
• Organize and execute special promotions, displays and events to maximize revenue, profit and guest experience
• Respond to guest comments and charge disputes.
• Initiating changes to improve the operation.

OTHER:

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.

Regular attendance in conformance with the standards, which may be established by Trump National

Doral Miami from time to time, is essential to the successful performance of this position. Associates with

Irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the industry that we are in, a need will occur for each associate to provide "Lateral Service". Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Assist guests with purchases of merchandise including; cash handling, refunds, exchanges, room charges, employee discounts, promotions, credit card purchases, daily shift deposits

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to supervise people effectively.

• Perform math calculations with the use of a calculator.
• Use a computer, telephone in accordance with Trump standards.
• Constant attention to detail: cash handling, marking merchandise, inventory and understanding cost coding.
• Capacity to work a variety of hours due to constantly changing business demands.
• Ability to stand for extended periods of time and continuously performs the essential job functions.
• Ability to effectively deal with internal and external customers with tact and diplomacy.

PHYSICAL REQUIREMENTS:

Frequency Key: Never - 0 hours; Rare - up to 1 hour; Occasional - 1-3 hours; Frequent - 3-6 Hours;

Constant - 6-8 hours

Physical Activity Frequency

Sitting Occasional

Walking Constant

Climbing Stairs Frequent

Crouching/Bending/Stooping Constant

Reaching Constant

Pushing/Pulling Occasional

Near Vision Frequent

Far Vision Frequent

Hearing Constant

Talking Constant

Lifting/Carrying(15 lbs) Occasional

Travel Occasional

OTHER DUTIES:

Assimilate into Trump National Doral Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards.

SAFETY REQUIREMENTS: Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

QUALIFICATION STANDARDS:

PGA Class A Member

EDUCATIONEXPERIENCE

Must have at least 4 years in the Golf Business

LICENSES OR CERTIFICATES

N/A

GROOMING/UNIFORMS

All associates must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

OTHER

Ability to communicate effectively with the public and other associates