Description

The Hilton Columbus Downtown has expanded and is now the largest hotel in Ohio - featuring 1,000 guest rooms and 75,000 sq. ft. of meeting space right in the heart of the Arena District, Short North Arts District, and North Market! A 6-time Connie Award winner and voted Best in Columbus Weddings for 3 years running, our property is proud to deliver world-class service in one of the city's most vibrant locations.

We're excited to announce that we are hiring an Event Manager to join our award-winning team! If you're passionate about creating unforgettable experiences, this is your chance to grow your career with Hilton and be part of the energy happening in Columbus.

What Will I Be Doing?

As an Event Manager you will be responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner primary contact following turnover on property and is responsible for his/her experience.

As a Team Member, your essential functions in this role include such things as:

• To organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
• Demonstrate knowledge of job systems, products, booking systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• Selling and influencing both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
• Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Provide direction and supervision to affected departments and team members during the execution of meeting and/or event.
• Directly serve on site group and catering customers in a proactive manner.
• Other duties as necessary based on business needs
• Regular attendance

#LI-JW1

What are we looking for?

To successfully excel in this role, you should demonstrate the following attitudes, behaviors, skills, and values:

• 1+ years of events or catering experience within the hospitality industry
• A positive attitude and strong communication skills
• A commitment to delivering exceptional customer service
• A team-oriented mindset while also being a self-starter
• Flexibility availability based on groups

  It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Event Managment experience within the hotel industry
• Familiarity with Delphi.fdc

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through DailyPay
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and 4 weeks of paid leave for eligible Team Members, including partners and adoptive parents
• Discounted Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement
• Complimentary on-site team member parking
• Complimentary meal per shift

  *Available benefits may vary depending upon property-specific terms and conditions of employment