Description

Department: Undergraduate Admissions Salary: $ 36,294 - $ 42,645
Description:
Job Summary

The Enrollment Counselor I provides high-level professional customer service to students, faculty, staff, and the community in the Office of Admissions. The Counselor serves as liaison for Enrollment Services and supervises student assistants in Admissions.

Duties

• Recruits and advises prospective students on course transferability
• Receives and answers questions forwarded from other enrollment service areas; logs calls received in a tracking database for reporting and resolution purposes
• Provides general information and answers inquiries received via telephone, web based technologies, and walk-in customers regarding the various enrollment processes and offerings of the university
• Communicates effectively and professionally with students, internal departments, and external entities, to resolve difficult and complex customer issues
• Provides instructions on how to obtain and complete university documents; accepts official university information and documents and reviews and/or completes as necessary
• Represents the university at college and career fairs, conventions, and student recruitment events

Marginal Duties

• Performs all other duties as assigned

Supervisory Responsibilities

Direct Reports:

• Supervises student workers

Delegation of Work:

• Regularly assigns work to subordinate(s)

Supervision Given:

• Supervises the work of student employees

Qualifications

Required Education:

• Bachelor's degree

Required Experience:

• Minimum of two (2) years of related job experience

License/Certification:

• None required

Preferred Qualifications

• None

Knowledge, Skills and Abilities

Knowledge:

• Knowledge of the enrollment policies and procedures at the university, and of the related trends, issues, and accepted practices

Skills:

• Strong analytical and problem solving skills
• Excellent interpersonal and communication skills
• Good customer service skills

Abilities:

• Ability to build a rapport with prospective students
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

Work Location and Physical Demands

Primary Work Location:

• Works in an office environment

Physical Demands:

• Work is performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements
• Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.
• Occasional lifting and carrying of up to 10lbs may be required

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.