Description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Eligibility on day 1 for all benefits
• Dollar-for-dollar 401(k) match, up to 5%
• Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more
• Immediate access to time off benefits

At Baylor Scott & White Health, your well-being is our top priority.

Note: Benefits may vary based on position type and/or level
Job Summary

The CSC Dispatcher answers emergency calls and routes them to the right responders quickly. Activates internal medical, facility, and weather response team alerts. Enters incidents in the emergency notification software or EMS Dispatch System.
Essential Functions of the Role

• Answers emergency and 911 calls and routes them to the right responders quickly and efficiently. Evaluates and prioritizes calls for help to Patient Transport, EMS, internal medical, facility, and security teams, as well as local EMS and Fire Departments.
• Completes all competencies required for dispatching patient transportation.
• Manages or participates in projects in support of the department.
• Provides feedback to leadership regarding ways to improve processes, increase efficiency, and maximize the performance of the department.
• Performs all other customer service center position appropriate duties as required in a competent, professional and courteous manner.

Key Success Factors

• Ability to handle difficult situations; providing conflict resolution if necessary.
• Ability to utilize complex communications, alarms, and other various systems.
• Must have the ability to multi-task in a high call volume call center.
• Must remain calm, focused and positive during life and death situations involving police, security and medical responses.
• Excellent customer service skills.
• Written and verbal communication skills to maintain efficient operations in public safety/security situations.
• Proficiency with the Microsoft Office Suite of software.
• Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.
• Ability to train frontline staff in all job functions.

Belonging Statement

We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.

QUALIFICATIONS

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - 2 Years of Experience
• CERTIFICATION/LICENSE/REGISTRATION
• 911 Certification (911CERT): TCOLE 911 Certification within 6 months of hire.