Description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Director of Sales, Marketing & Events has direct oversight of the Sales, Marketing, & Events operations of the Hyatt Centric Beale Street Memphis. Responsibilities include the Sales, Marketing & Events Budget/P&L, revenue forecasting, advertising, marketing, developing and writing business plans, and ownership meetings. The Director is responsible for the supervision of sales managers, trainees, interns, and administrative staff. Additional responsibilities include the recruitment and hiring of sales staff, training, managing and coaching sales managers in their selling process in order to meet company goals and maximize hotel revenues.

The Director must be proficient in general computer knowledge and able to train and monitor both the group and transient contractual agreement process, quoting rates, sending referrals, setting traces, and the management of retention, reactivation, and acquisition accounts. The Director reports directly to the General Manager and Regional Vice President of Sales responsible for the hotel. Communication and organizational skills are of the utmost importance.

Qualifications

• 6 years or more of progressive hotel Sales experience (typically with Hyatt)
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• With opening hotels, previous hotel pre-opening experience preferred
• Demonstrated history of success
• Results driven, energetic, and focused
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel