Description

Job Description:

We are seeking a technically-adept Data Business Analyst to join our team. Our team implements and supports the Nucleus product, the first data analytics platform built specifically for associations and nonprofits. As a Data Business Analyst, you'll work closely with both our clients and our internal team to bridge the gap between technical and non-technical project needs, scoping, and communication. Responsibilities will include supporting clients and teammates through initial implementation and platform adoption, reviewing & scoping support tickets, and assessing client requests to appropriately scope next steps.

Position Summary

• Analyzing client business rules and aligning them with baseline configuration options

• Solutioning client implementations based on client needs and platform architecture

• Scheduling and facilitating client meetings for site configuration and delivery

• Managing and tracking progress on client deliverables

• Reviewing client sites and usage metrics to proactively identify issues

• Working with client staff to encourage platform adoption and usage

• Reviewing and responding to support tickets and other client correspondence

• Partnering with our engineers to address client issues and verify solutions

• Analyzing data discrepancies and logic implementation

• Collaborating with data engineers on business rules and logic implementation

• Identifying opportunities to expand client subscriptions to meet additional data needs

• Surfacing client feedback and needs to product management

• Educating clients on product usage and best practices

• Documenting new product features and common support scenarios
• Additional duties as assigned.

We would love to chat if you have...

Experience

• Preferably 2-4 years of client-facing business analyst and/or technical project management experience

• Has worked in a customer-facing role for at least 2 years, especially in a client support or client success capacity

• Has at least 3 years of experience collaborating with technical teams as a QA, BA, and/or PM

Computer Technical

• Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook

• Experience with Tableau or Microsoft Power BI

• Familiarity with programming languages (preferably SQL and Python) or comfortable working with programming queries

• Experience with data governance and business intelligence & analytics

• Demonstrated ability to learn and understand software applications

Other Skills

• Loves to solve puzzles

• Excellent verbal and written communication, organization, and follow up skills

• Excellent relationship building skills

• Proven ability to handle multiple tasks with minimal supervision

• Ability to work effectively within a fast-paced, deadline-driven environment

• Comfortable working with technical & non-technical clients and team members

• Familiarity with the Software-as-a-Service (SaaS) business model preferred

• Experience supporting Software-as-a-Service (SaaS) clients preferred

• Possesses an ingrained commitment to providing excellent client service

• Loves to work with all different kinds of people

• Attentive to detail

• Enjoys the pace and variety of managing multiple priorities

• Prefers a fun, collaborative work environment

• Works well both in a team and independently while tackling complex problems

• Likes to understand how things work and isn't shy about asking questions

• Is interested in technology and data

• Can follow team processes and escalation pathways but is quick to point out improvements and efficiencies

• Takes initiative and can operate independently, as well as collaboratively

• Explains technical concepts to others with ease, using clear and concise language

• Is cool under pressure, thinks on their feet, and handles the unexpected with grace

• Effortlessly and quickly builds strong relationships with clients

• Possesses moderate technical skills or data analysis/statistical skills

• Is a highly motivated self-starter who wants to make valuable contributions to the team from day one
  
  #LI-JF1 #momentivesoftware

About Us:

Momentive Software amplifies the impact of over 30,000 purpose-driven organizations in over 30 countries. Mission-driven organizations and associations rely on the company's cloud-based software and services to solve their most critical challenges: engage the people they serve, simplify operations, and grow revenue. Built with reliability at the core and strategically focused on events, careers, fundraising, financials, and operations, our solutions suite is bound by a common purpose to serve the organizations that make our communities a better place to live. Learn more at momentivesoftware.com

Why Work Here?

At Momentive Software, we're a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you're looking for a place where your work matters and your ideas are valued, you'll find it here.

Medical, Dental & Vision Benefits
401(k) Savings Plan & Company Match
Flexible Planned Paid Time Off
Generous Sick Leave
Casual Environment
Purpose-Driven Culture
Work-Life Balance
Passionate About Community Involvement
Company Paid Parental Leave
Company Paid Short Term Disability
Hybrid Work Arrangement
Hazard Pay

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the Philippines (without sponsorship), and to complete the required employment eligibility verification form upon hire.