Description

Department: Financial Aid Salary: $32,995
Description:
Job Summary

The Customer Service Technician provides general information to current and prospective students and to other university visitors.

Duties

• Provides customer support by answering questions and resolving minor issues
• Collects documents and provides assistance with obtaining documents
• Ensures the customer understands processes
• Performs data entry and administrative tasks as required

Marginal Duties

• Performs all other duties as assigned

Supervisory Responsibilities

Direct Reports:

• Supervises student workers

Delegation of Work:

• Regularly assigns work to subordinate(s)

Supervision Given:

• Supervises the work of student employees.

Qualifications

Required Education:

• Completion of some college coursework

Required Experience:

• Minimum of one (1) year of related job experience

License/Certification:

• None required

Preferred Qualifications

• None

Knowledge, Skills and Abilities

Knowledge:

• Knowledge of the departmental processes in a higher education environment, and of the associated trends, issues, and accepted practices

Skills:

• Good technical skills, including proficiency in PeopleSoft
• Strong analytical and problem-solving skills
• Excellent interpersonal and communication skills

Abilities:

• Ability to understand and explain university policies and processes
• Ability to verify information for customers and assist
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

Work Location and Physical Demands

Primary Work Location:

• Works in an office environment

Physical Demands:

• Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.