Description

Pella Windows & Doors of the Western Slope is hiring a full-time, in-office Customer Service and Sales Support Specialist for our Glenwood Springs location (5317 Co Rd 154, Ste 206). This role is Monday through Friday, 7:30 AM 4:00 PM. Were looking for a professional who brings strong attention to detail, computer skills, the ability to handle a fast pace with confidence. An understanding of construction, home services, or related industries is a plus. In this role, youll manage 50+ daily customer interactions, keep projects moving, and support both service and sales while representing a trusted brand. You wont be doing it alone - our Glenwood Springs team has decades of industry experience and a reputation for taking care of our customers and one another. If youre looking for a career with a respected national brand and a close-knit local team, this is your opportunity. Apply today! What Youll Do Customer Service (Primary Function) Manage 50+ daily customer interactions through calls, emails, and in-person conversations focused on service and satisfaction. Troubleshoot customer issues with curiosity and urgency. Coordinate and confirm service appointments with both homeowners and field technicians. Update job details in Salesforce and internal systems with accuracy and speed. Track open issues and follow up to ensure no detail is missed. Partner with service managers and sales teams to navigate customer needs and job timelines. Sales Support and Showroom (Secondary Function) Greet and assist showroom visitors, providing product knowledge and a professional experience. Support the sales process by preparing quotes, processing orders, and maintaining accurate customer records. Collect COD payments and ensure proper documentation of transactions. Keep the showroom organized, updated, and stocked with samples and marketing materials. Open and close the showroom daily, handle mail, and coordinate sample inventory. Assist with scheduling deliveries, updating customers on order status, and coordinating logistics. What You Bring High School Diploma or GED (college coursework a plus). 2+ years of customer service, administrative support, or dispatching experience. Construction or home services experience preferred. Ability to work with urgency, shift gears quickly, and manage multiple demands. Fast and accurate data entry with strong attention to detail. Proficiency in Microsoft Excel and Word. Salesforce or other CRM experience preferred. Strong communication skills that make customers feel heard, respected, and confident. Familiarity with construction, windows, or home improvement is a plus. Who You Are A problem solver who is resourceful, calm under pressure, and quick to find solutions. A multi-tasker who can handle competing priorities without losing accuracy. A team player who works well across departments and steps in where needed. A communicator who builds trust and confidence with every interaction. What We Offer Medical, dental, and vision coverage starting the first of the month after hire. 401(k) with company match to support your financial future. Paid time off and sick time, plus a paid winter shutdown in December. Tuition reimbursement to support your continued growth. Company wellness benefits to help you stay healthy and balanced. Rewards and recognition programs that celebrate your contributions. EQUAL OPPORTUNITY EMPLOYER Pella Windows & Doors is an Equal Opportunity Employer committed to a diverse and inclusive workplace. We consider all qualified applicants regardless of race, color, religion, sex, gender identity or expression, national origin, age, disability, veteran status, or other protected characteristics. WHY PELLA? Pella isnt just a window and door company. Were part of a nationally respected brand known for innovation, craftsmanship, and integrity. Recognized among the Top Companies in Denver to work for in 2024 and 2025, Pella has built its reputation by investing in people, delivering unmatched products, and creating a culture where employees thrive. Here in Glenwood Springs, were proud to be part of that larger Pella family while maintaining the feel of a close-knit local team. Our branch combines the strength of a national brand with the relationships and community roots that come from being locally operated. We serve builders, contractors, and homeowners across the Roaring Fork Valley and the Western Slope. At Pella Glenwood Springs, your voice matters, your ideas are welcomed, and your growth is a priority. Youll be surrounded by people who know the industry, love the mountain lifestyle, and take pride in serving their community. We solve problems together, celebrate wins together, and take pride in the work we do every single day. If you want to be part of a company where you can make a real impact locally - while backed by the resources of a trusted national brand. Education Level: High school education or GED required Experience Level: Some experience required References: Previous employment references required