Description

Under broad guidance, the Customer Care Supervisor is responsible for overseeing daily operations for the assigned functional area. This position maximizes team utilization to ensure performance objectives are met, operations run smoothly, and quality customer service standards are maintained. The role supports daily inquiries from customers and locality partners while ensuring effective and efficient service delivery.

Requirements

Education

Required: Associates degree in business administration or equivalent relevant education.
Desired: Bachelors degree in business administration or equivalent relevant education.
Experience

Required:

4 years of progressive experience in customer service leadership, mission-critical time-sensitive work, statistical analysis, internal controls, and office operations.
Demonstrated team leadership experience including conflict resolution, decision-making, quality assurance, team performance, and relationship management.
Desired:

Supervisory experience in a functional area such as customer accounts receivable and production billing systems.
1 year of experience supervising multiple concurrent projects.
Proven ability to evaluate the cross-functional implications of new technology solutions.