Description

Community Engagement Coordinator

The Poverello Center seeks a fun, creative, compassionate, and empowering individual to support our mission of offering food, shelter, help, and hope to all who ask in the Missoula community.  

Who We Are

For over 50 years, the Poverello Center has provided a necessary safety net for our community members living in hunger and homelessness. The organization’s mission is to provide food, shelter, help, and hope to all who ask. This is accomplished through advocacy, education, and a multitude of services to improve the health, well-being, and stability of people struggling with poverty and homelessness in Missoula.

We are dedicated to treating people with dignity and respect, regardless of their housing status, and envision a collaborative and supportive community in which everyone has a safe place to call home. We are committed to promoting and providing a range of services to improve the health and security of people experiencing homelessness in the Missoula community.

Who You Are

You’re a people person with purpose. You believe relationships drive change, and you know how to build them—whether you’re talking to a volunteer, a local partner, or a room full of strangers at a community event.

You’re someone who thrives in dynamic environments and can juggle multiple moving parts without dropping the ball. You’re organized, proactive, and comfortable taking the lead—but just as comfortable listening, supporting, and amplifying others.

You see the big picture and the small details. Whether it’s matching a volunteer with the right role, managing event logistics, or crafting a message for outreach, you’re all about making meaningful connections that move the mission forward.

You’re a natural at creating welcoming spaces. Equity, inclusion, and accessibility aren’t just buzzwords to you—they’re values you live out in your work. You understand that every person brings something unique, and you’re committed to helping people feel seen, valued, and inspired to get involved.

You’re right for this role if:

You’re a strong communicator—in writing, in person, and across cultures.

You love bringing people together and making them feel part of something bigger.

You can rally a team of volunteers and keep them coming back.

You’re flexible, solutions-focused, and not afraid to try something new.

You’re passionate about community-driven work and ready to roll up your sleeves.

What You’ll Do

As the Community Engagement Coordinator, you’ll be the connector between our mission and the people who make it possible. You’ll lead outreach efforts, build lasting relationships, and create meaningful opportunities for volunteers and community members to engage. From planning events and leading public presentations to supporting communications and coordinating a dynamic volunteer program, you’ll play a key role in growing our impact and deepening our roots in the community. The position is part of the Development Team and supports/is supported by the Director of Development and the Communications Coordinator. 

Community Outreach & Engagement

• Develop and execute outreach strategies while cultivating and maintaining strong relationships with key community groups, schools, businesses, and civic organizations.
• Represent the organization at events, including community events, pint nights, meetings, tabling opportunities, and public forums.
• Organize and lead presentations or tours to raise awareness and promote involvement.
• Track and evaluate outreach efforts using metrics like attendance, engagement, and follow-up participation.
• Maintain a calendar of community events and coordinate organization participation.
• Prepare and deliver compelling presentations, pitches, and tours tailored to diverse audiences.
• Actively seek and vet opportunities for new community partnerships and collaboration.

Volunteer Program Coordination

• Develop and implement a year-round volunteer recruitment strategy using platforms, social media, and in-person outreach.
• Maintain an up-to-date volunteer database and manage communication lists.
• Conduct intake calls or interviews with prospective volunteers to assess interests and fit.
• Match volunteers with meaningful and impactful opportunities based on interests, skills, and availability.
• Develop and regularly update volunteer handbooks, onboarding materials, and role-specific training resources.
• Plan and facilitate volunteer orientations, group trainings, and ongoing educational sessions.
• Ensure volunteer roles comply with safety, liability, and privacy policies.
• Act as the main point of contact for all volunteer-related questions and conflict resolution.
• Monitor volunteer performance and gather feedback to improve the overall experience.
• Organize and lead volunteer appreciation events, recognition campaigns, and personal thank-you outreach.
• Track volunteer hours, retention, and impact; produce regular reports for internal use and funding needs.
• Event Support.
• Assist in the planning, promotion, and execution of fundraising, awareness, and outreach events.
• Coordinate logistics for volunteer-led donation drives, service projects, and community campaigns.
• Serve as a liaison to individuals or groups organizing third-party events on behalf of the organization.

Communication & Collaboration

• Collaborate with the Development Director and Communications Coordinator to support messaging and campaigns that increase public engagement and volunteerism.
• Support content creation for newsletters, social media, and outreach materials highlighting volunteer stories and community partnerships.
• Work with program staff to ensure community engagement efforts—including volunteer activities—are aligned with organizational priorities and operational needs.
• Other duties and special projects as directed by the Director of Development and the Executive Director.

Keys to Success

Poverello Staff are adaptable, compassionate, creative, and flexible problem solvers.  We are empathetic individuals who are committed to racial equity, social justice, and treating each other - and the communities we serve - with respect.  We are seeking someone with:

• Self-awareness and the ability to reflect on the impact of their own identities, situations, and experiences—and those of others. 
• Is able to hear, reflect, act on, and learn from feedback with an eye toward continuous learning.
• A commitment to recognizing the role of gender, race, income, age, and other identities in shaping our organizational culture.
• Demonstrates attention to detail and generates creative solutions.
• Identifies and resolves problems in a timely manner and develops alternative solutions with a focus on solving conflict, not blaming.
• Listens to others without interrupting and remains open to others’ ideas.
• Experience with Salesforce database, a plus. 
• Comfortable with Microsoft Office Suite, Excel, and Google Drive
• Adaptable, flexible, and open to learning new systems, programs, applications, and taking on new tasks.  
• Excellent writing and communication skills; 

What Else You Should Know

The Poverello Center is an equal opportunity employer and we do not discriminate on the basis of race, religion, color, sex, age, national origin, gender, marital status, sexual orientation, military status, or disability. We value having staff who come from communities of diverse perspectives and have lived experience. We encourage people of color, indigenous folx, members of the LGBTQ community, and people with disabilities to apply.

This position is full-time and is based on 40 hours per week in 8-hour shifts and requires some weekend availability. This position reports to the Director of Development and is based at the emergency shelter in Missoula, Montana.  The wage for this position is $ 18.00-$21.00 hourly.  In addition, this position includes the following benefits:

Paid time off which allows you to relax and recharge and/or empowers you to stay home and focus on your health without losing pay.
12 paid holidays throughout the year.
All full-time employees can choose from 2 different health insurance plans, as well as dental and vision policies. The Pov also offers a Traditional IRA plan, where the organization matches 3%.
An employee assistance program (EAP) that offers confidential counseling, legal, and financial assistance. 
The Poverello Center staff also fosters a supportive and strength-based work environment.

How To Apply:

Applications are accepted until August 29, 2025.  To apply, please send a resume and cover letter to Director of Development Stephanie Dolan at [email protected].