Description

Position Summary
The Commercial Operations Specialist plays a pivotal role in enhancing the efficiency and execution of the Commercial organization. This individual will serve as a key partner in enabling commercial success through hands-on project leadership, scalable training and enablement programs, and continuous process improvement. In addition to supporting cross-functional initiatives, the Specialist will lead the execution of the Net Promoter Score (NPS) program, ensuring the voice of the customer drives data-informed decisions.

 
Key Responsibilities
Project Leadership & Support

Lead select Commercial projects (e.g., customer portal enhancement, AI-enabled tools, and operational pilots).
Track progress of key initiatives and ensure timelines, milestones, and goals remain on course.
Identify risks or roadblocks early, collaborating with stakeholders to develop solutions.
Support ROI measurement and performance tracking aligned to strategic objectives.
Enablement & Training

Design, develop, and maintain onboarding and ongoing training programs for Commercial team members.
Collaborate with Commercial partners to align training content with evolving business needs.
Maintain a central repository of enablement resources and best practices.
Monitor and report on enablement KPIs (e.g., onboarding ramp time, training completion, content usage).
Customer Feedback (NPS) Program

Own the execution and analysis of the Net Promoter Score (NPS) program.
Coordinate survey distribution, analyze results, and prepare insights for leadership.
Partner with teams across the business to close the loop on feedback and identify areas for improvement.
Commercial Operations Support

Support tool usage, reporting, and pricing administration initiatives as needed.

Requirements

Requirements
Bachelor’s degree in Business, Marketing, Supply Chain, Data Analytics, or related field.
3+ years of experience in Sales Operations, Commercial Operations, Project Coordination, or related field.
Demonstrated success leading commercial initiatives and cross-functional projects.
Strong organizational, analytical, and communication skills.
Proven ability to work collaboratively across functions and influence without direct authority.
Experience supporting training, enablement, or customer feedback programs.
Proficient in Microsoft Excel and PowerPoint (e.g., PivotTables, formulas, visual dashboards).
Familiarity with Salesforce CRM, business intelligence tools (e.g., Tableau), and data integration platforms.