Description

Job Summary

RIT University Advancement is embarking on an ambitious multi-year project to transform its technical stack that will include Azure and Salesforce cloud services. Working as part of an IT team, the Cloud and Application Operations Engineer will design, deploy, manage, and maintain a suite of applications and tools that ensure smooth and efficient operations for the division by monitoring performance, troubleshooting issues, and implementing improvements. This position will also be primarily responsible for provisioning and maintaining Azure services within our subscriptions.

Job Responsibilities

Responsibilities include designing, deploying, and managing monitoring strategies to proactively identify problems, creating solutions to resolve technical problems, managing and maintaining the Azure eco-system, and contributing to the application product roadmap. This position will collaborate closely with other IT organizations across the university to prevent/resolve issues and to contribute towards the overall technical direction of the University. The ideal candidate would possess a strong operational mindset focused on creating a reliable and efficient application environment across the entire University Advancement eco-system.

Overall goal is to provide a robust, smooth-running application eco-system spanning all technologies that allows the organization to most effectively achieve their mission within the university.

Required Qualifications

Education/Experience:

• Bachelor's degree in Computer Science or equivalent
• 1-5 years of Azure experience
• 3-7 years of IT operational experience

Skills:

• Monitor, identify, troubleshoot and resolve application performance issues. Analyze application performance to proactively prevent issues from occurring.
• Identify opportunities to improve efficiency and reliability of application operations through automation, monitoring, and integrations. Look for tools and techniques to aid in maintaining and improving existing Azure, Salesforce, and on-premises eco-system infrastructure.
• Ability to diagnose and resolve complex technical issues using strong analytical and problem-solving skills.
• Strong knowledge of Azure including experience provisioning, monitoring, supporting and maintaining Azure services included within the University Advancement Technical Roadmap. This includes, but is not limited to, contributing to the design and building of Azure Integration Services, Azure Data Services (Azure Data Factory, Fabric), and data pipelines.
• Manage and maintain Azure subscriptions within University Advancement, including identity management, resource groups, storage allocations, virtual desktops, and other Azure services. Collaborate with RIT central IT organization (ITS) to coordinate usage within RIT's Azure tenant.
• Ability to develop a holistic view of the technical eco-system (Azure, Salesforce, on-premises), understand how individual technologies work together and how the business uses technology to further its mission.
• Strong written, verbal, and team-building communication skills to collaborate with business and technical stakeholders to solve business and technical problems.
• Experience with application performance tuning, optimizations, and knowledge of industry best practices.
• Possess technical flexibility to be comfortable working across the entire RIT technical stack, including Salesforce, Azure, Microsoft Power Platform, Windows, MySQL, Python, and other potential future technologies.
• A strong capacity for teamwork, sense of ownership, ability to work independently and be self-driven.
• Ability to work within a larger team, including internal and external partners, towards common project goals.
• Provide 24x7 technical services support across entire University Advancement eco-system, with the ability to resolve issues and escalate problems when appropriate.

Preferred Qualifications

• Experience with Salesforce administration or development
• Experience with scripting languages (e.g. Python) to accumulate and analyze performance data
• Experience developing within the Microsoft Power Platform

Department/College Description

At Rochester Institute of Technology, we shape the future and improve the world through creativity and innovation. We are an engaged, intellectually curious, and socially conscious community that's leveraging the power of technology, the arts, and design for the greater good. In the Division of University Advancement at RIT, we are dedicated to advancing this mission by fostering deep and meaningful connections with alumni, parents, friends, and organizations with the goal of increasing the resources available to the university through greater volunteer engagement and increased philanthropic support. As Advancement professionals, we seek support from a variety of investors to ensure a life-transforming RIT education is accessible to the talented students who seek to join us.

How To Apply

In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff. Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.

Additional Details

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT does not discriminate. RIT promotes and values diversity, pluralism and inclusion in the work place. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.