Description

The Client Support Specialist reports directly to the Deputy Director. They are primarily responsible for direct client casework, data management, resource coordination, and program support.

Job Duties and Responsibilities:

• Conduct initial evaluations to understand a client's needs, challenges, and strengths. 
• Create personalized treatment plans that outline goals, interventions, and the necessary service providers. 
• Maintain regular contact with clients and other stakeholders to track progress and address concerns. 
• Regularly evaluate client progress against care plans and make adjustments as needed. 
• Maintain detailed case records, including client information, assessments, care plans, and progress notes. 
• Identify and connect clients to relevant community resources like employment, vocational, and/or training programs. 
• Perform data entry and maintain up-to-date online program databases
• Assist in gathering and reporting program data and analysis
• Manage and execute essential administrative and organizational tasks across programs 
• Serve in the capacity of a Workforce Coach in the Career Academy
• Distribute and collect pre- and post-surveys and questionnaires
• Prepare program completion certificates.
• Represent the organization at community events
• Work with vendors, agency partners, volunteers, and internal team members while coordinating activities, responsibilities, resources, schedules/timelines for program and project deliverables
• Manage relationships with community partners, participants, and other stakeholders
• Collaborate in the evaluation of program effectiveness to develop and implement improved methods
• Perform other duties as assigned

Requirements

Minimum Requirements:

• A bachelor's degree (a master’s is preferred) and a minimum of two (2) years’ experience in client support or case management, OR any equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved
• Technological Proficiencies: Adobe, Canva, G Suite, and Office 365
• Have the required background clearance
• Must have a reliable car

Key Competencies:

• Microsoft Office 365 proficiency (i.e., Office Suite, Outlook, SharePoint, Planner, etc.)
• Documentation and reporting skills 
• Strong communication (written and verbal) and interpersonal skills 
• Excellent organizational and time management abilities 
• Critical thinking and problem-solving skills 
• Knowledge of community resources and service networks 
• Ability to build rapport with clients and establish trust 
• Confidentiality
• Attention to detail
• Reliability