Description
The Claims Rep II Trainee is a closely supervised, entry-level position in which the incumbent obtains knowledge and an understanding of claims handling through both a formal and on-the-job training program. Upon the successful completion of the program, the Claims Rep II - Trainee is a candidate for promotion to the Claims Rep II position.
The ideal candidate will reside in the Harrisburg, PA region.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Team Building
- Demonstrates honesty; keeps commitments made to others; behaves in a consistent manner; keeps sensitive information confidential; adheres to moral, ethical, and professional standards, regulations, and organizational policies.
- Listens to others and objectively considers their ideas and opinions, even when they conflict with own.
Attention to Details
- As training progresses, perform basic claims handling duties on non-complex claims, under the supervision of the Team Leader, to include:
- accurate preparation of claim file documentation
- verification of coverages
- setting/adjusting reserves
- making appropriate contacts
- identifying subrogation and salvage opportunities
- achieving best practices type settlements in the disposition of claims
- Issue payments within authority to appropriate parties
Quality Orientation
- Accurately and carefully follows established procedures for completing work tasks.
Positive Approach
- Looks for and communicates the positive qualities and longer-term benefits of challenging situations (while facing the real problems).
Applied Learning
- Successfully complete prescribed professional education courses (IIA, AIC, etc.).
- Complete and apply knowledge and skills developed during formal classroom and/or on-the-job training sessions, as set forth in defined training schedule.
Performs other duties as may be assigned by the Team Leader.
SPECIAL RELATIONSHIPS
- The Claims Rep II Trainee reports to the Claims Manager.
- The Claims Rep II Trainee has direct contact and interaction with all levels of personnel within the Claims Service Office.
- As training progresses, will have direct contact with policyholders, claimants, medical and legal professionals and vendors.
QUALIFICATIONS
Education/Credentials
- 0-2 years of experience in a customer service oriented position
Technical/ Professional Knowledge
- Effective communication skills, both oral and written
- Effective inter-personal skills
- Personal Computer skills, with an emphasis on Microsoft products
- Ability to work within a team-oriented, fast-paced, customer-focused environment
JOB REQUIREMENTS (as required by ADA Americans with Disabilities Act)
- This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment.
- Must be able to see and effectively use a computer monitor.
- Must be able to operate a computer, keyboard and applicable printers and other general office equipment.
- Must be able to access and enter information accurately using automated systems.
- Must be able to hear and communicate via the telephone and/or monitoring devices to both internal and external clients.
- Must be able to present information to individuals and groups.
- Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
- Must be able to maintain acceptable attendance and adhere to scheduled work hours.
- Must have a valid driver's license and be able to operate a motor vehicle.