Description

Summary

About Us
Welcome to Alila Ventana Big Sur, where the sky, sea, mountains, and redwoods converge to create a place of unmatched beauty and tranquility. Our luxury resort embodies inspiration, connection, and authenticity, offering intuitive and personalized service that makes every guest experience unique.

We seek passionate individuals who excel in hospitality and teamwork, creating an atmosphere of warmth, trust, and excellence. At Alila, a Hyatt Hotels brand, we believe in delivering service that is both meaningful and unexpectedly exceptional.

Position Overview
The Assistant Front Office Manager plays a vital role in ensuring that our guests receive an unforgettable experience from the moment they arrive. This position assists the Director of Guest Services in overseeing the entire Front Office department, providing leadership, training, and support for the team to deliver intuitive, thoughtful service that reflects Alila Ventana Big Sur's luxury standards.

This role requires strong attention to detail and the ability to communicate clearly and professionally with guests, colleagues, and leaders across the resort. The Assistant Front Office Manager must collaborate effectively with other departments - including Housekeeping, Sales, Food & Beverage, Spa, Human Resources, and Finance - to support a seamless, elevated guest experience from arrival to departure.

Key Responsibilities

• Assist in the daily management of Front Office operations, including Front Desk, Concierge, Bell Services, and Night Audit.
• Support recruitment, onboarding, scheduling, and training of Front Office colleagues.
• Champion service excellence by modeling authentic, personalized guest interactions.
• Monitor guest arrivals and departures, addressing any concerns or requests promptly and thoughtfully.
• Collaborate closely with Housekeeping, Sales, Food & Beverage, Spa, Human Resources, Finance, and other departments to coordinate guest needs and ensure smooth operations.
• Maintain accurate records, manage departmental expenses, and support operational efficiencies.
• Serve as Manager on Duty as needed and maintain a visible presence to support both guests and colleagues.

Shift: 2pm to 11pm

Salary Range: $68,640 - $73,000 annual salary

Compensation & Benefits

• Full-time, exempt position with eligibility for Hyatt's comprehensive benefits, including complimentary hotel stays, wellness programs, tuition reimbursement, paid time off, and more.
• Ventana Big Sur Perks: Complimentary daily meals and gas stipend for eligible employees.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Qualifications

Qualifications & Experience

• Previous hotel supervisory or management experience required; Front Office experience strongly preferred.
• Luxury resort or hotel experience preferred.
• Familiarity with Opera PMS and other hospitality systems preferred.
• Computer proficiency required.
• Excellent communication and interpersonal skills.
• Proven leadership abilities with a passion for developing and supporting team members.
• Ability to build positive, effective relationships with colleagues across multiple departments.
• Valid driver's license required.
• Flexible schedule required, including weekends, evenings, and holidays.

Work Environment & Physical Requirements

• Ability to stand, walk, and move through the resort for prolonged periods.
• Must be able to lift up to 25 pounds occasionally.
• Ability to work indoors and outdoors as needed, including varying weather conditions.