Description

POSITION SUMMARY

The Aquatic Manager oversees all aquatic recreation activities and facilities to ensure an outstanding customer experience aligned with the department’s strategic priorities. This position provides daily leadership and delivers high-quality programs, services, and events while managing operations within budget parameters. The Aquatic Manager collaborates closely with other department managers to maintain excellence in service and facility standards.

 REPORTING RELATIONSHIPS

Reports to: Deputy Director of Parks and Recreation

Direct Reports:

Aquatic Recreation Supervisors
Aquatic Maintenance Technician
Pirates Cove Guest Services Supervisor
Part-time and Seasonal Aquatics staff
 ESSENTIAL DUTIES & RESPONSIBILITIES

The following examples of duties are illustrative only and are not intended to be all-inclusive.

Directs the development, coordination, and evaluation of aquatic programs, activities, services, and events at the Englewood Recreation Center and Pirates Cove Waterpark.
Develops and monitors aquatic program budgets and fee structures; ensures adherence to financial policies and procedures. May seek additional funding, write grants, and manage awarded funds.
Hires, trains, schedules, and evaluates supervisory staff. Develops staffing plans to maintain consistent, high-quality customer service.
Oversees repair, maintenance, and custodial operations at aquatic facilities in coordination with city departments and external vendors.
Manages Pirates Cove's security systems, including secure access, emergency systems, safety lighting, and surveillance cameras to ensure safety and compliance.
Coordinates insurance claims and incident response with the City’s Risk Management Office.
Stays current on industry trends and best practices in recreation and aquatics. Collaborates with Communications and Marketing to boost awareness and participation through marketing strategies.
Participates in facility planning, budgeting, and capital projects. Serves as a liaison to the City's project management team.
Oversees the acquisition, installation, and maintenance of aquatic equipment, building systems, POS systems, concessions equipment, furniture, and fixtures.
Coordinates facility aesthetics (signage, uniforms, displays, paint, flooring, lighting) with the Communications Department to align with city brand standards.
Recommends and enforces facility policies and procedures. Develops and implements safety and security protocols, emergency response procedures, and staff training programs.
Supervises the AED Concierge program across Parks, Recreation, and Golf facilities.
Fosters relationships with elected officials, boards, commissions, schools, volunteers, and community organizations to assess and address community needs.
Responds promptly to customer inquiries, concerns, and complaints. Acts as staff liaison to relevant committees and boards.
Participates in city-wide initiatives, events, and cross-departmental teams as assigned.

Requirements

QUALIFICATIONS

Education

Bachelor’s Degree in Recreation Administration, Public Administration, or a related field.
Experience

Minimum of 3 years’ experience in recreation programming.
At least 3 years in aquatic facility management or supervisory roles.
Preferred: Experience managing or supervising a waterpark.
Certifications

Required: AFO or CPO, CPR/AED, Lifeguard Instructor, Water Safety Instructor
Preferred: Ellis & Associates Lifeguard Certification/Instructor, Certified Parks and Recreation Professional (CPRP)
Licenses

Valid Colorado Driver’s License and acceptable Motor Vehicle Record (MVR) within 3 months of hiring.
An equivalent combination of education, training, and relevant job experience may be substituted.

 KNOWLEDGE, SKILLS & ABILITIES

Knowledge of

General recreation and aquatics programming
Waterpark operations
Supervisory practices and team development
Financial and budget management (including purchase orders)
Recreation management software (preferred: RecTrac)
Asset management systems (preferred: Cartegraph)
Community resources and outreach
Skills & Abilities

Computer Skills: Proficiency with Microsoft Office, recreation and budgeting software, purchasing systems, and timekeeping platforms.
Customer Service: Strong interpersonal and communication skills to effectively handle public concerns and lead staff.
Analytical Thinking: Ability to assess programs, staff performance, and facility operations.
Mechanical Aptitude: Coordinate with vendors, operate and troubleshoot fitness and aquatic equipment, and assist with simple repairs and event setup.
Project Management: Ability to plan and implement long-term projects and facility upgrades.
Budgeting & Finance: Strong capabilities in creating, managing, and monitoring multiple budgets.
Construction Knowledge: Familiarity with aquatic facility design and construction processes.