Description

Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them.

At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a 'Great Place to Work' multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them from their professional development to their health and wellness.

Role Summary

The Appraisal Coordinator is a key contributor to the appraisal process, leveraging their professional expertise as a Licensed or Certified Appraiser to ensure the quality, accuracy, and compliance of all valuation activities. This position involves coordinating appraisal-related activities, communicating with internal and external customers, reviewing appraisals for compliance with industry standards, and ensuring alignment with FNMA Selling Guide requirements.

The Appraisal Coordinator acts as a Subject Matter Expert (SME) in property valuations and provides guidance to other internal departments—including Underwriting, Post-Closing, and Quality Control (QC)—on the valuation aspects of the mortgage process. This role also serves as a key point of contact for Appraisal Management Companies (AMCs), vendors, along with internal and external customers.

Work Schedule

• Hours: Monday-Friday, 8:30 AM - 5:00 PM (45-minute lunch break)
• Flextime: At manager's discretion
• Overtime: Possible based on departmental volume

Responsibilities

Appraisal Coordination

• Manage all aspects of the appraisal process, including ordering, receiving, and updating appraisal statuses in the system
• Monitor and address the questions in the Appraisal mailbox for timely communication
• Coordinate with AMCs to ensure smooth workflow, including cancellations, revisions, and file submissions
• Assist with monthly billing processes

Appraisal Review

• Review appraisals for accuracy, quality, and compliance with FNMA Selling Guide standards
• Identify discrepancies or issues and communicate necessary revisions to appraisers
• Perform quality control reviews to ensure regulatory and internal standards are met
• Maintain detailed documentation of appraisals and associated communications
• Complete desk reviews as needed, utilizing internal worksheet or Appraise-It Pro software

Communication and Collaboration

• Act as a liaison between internal Third Federal Departments and AMCs to ensure seamless operations
• Provide clear and professional communication regarding appraisal terms, methodologies, and status updates
• Collaborate with team members to address high-volume workloads and meet deadlines

Training and Development

• Participate in training sessions and retain knowledge of the appraisal process
• Mentor team members on appraisal best practices and compliance standards
• Continuously update knowledge of FNMA guidelines and industry trends

Operational Support

• Demonstrate a high level of accuracy and efficiency in managing appraisal data and documentation
• Support departmental needs, including phone calls, emails, and other tasks as assigned
• Contribute to process improvements and efficiency initiatives within the department

Requirements

Education and Certification

• Active Licensed or Certified Appraiser
• Comprehensive knowledge of appraisal methodologies, FNMA Selling Guide, and related standards

Skills and Abilities

• Strong attention to detail and accuracy in reviewing and documenting appraisals
• Excellent customer service and communication skills
• Proven ability to multi-task and manage high volumes of work efficiently
• Ability to work both independently and collaboratively in a team environment
• Demonstrated ability to logically work through loan and appraisal-related issues
• Advanced problem-solving and critical-thinking skills

Technical Proficiency

• Familiarity with appraisal management software and tools
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to learn and utilize proprietary systems effectively

Key Competencies

• Self-Starter: Motivated and proactive in completing tasks independently.
• Accountability: Takes pride in work and strives for excellence.
• Collaboration: Works well in a team and fosters positive interactions.
• Adaptability: Thrives in a high-volume, fast-paced environment.
• Communication:  Skilled in explaining appraisal methodologies and managing revisions when necessary.
• Analytical Expertise:  Ability to review appraisals using industry standards, USPAP, and FNMA guidelines to ensure compliance and quality.

Third Federal Perks & Benefits

• Competitive compensation packages
• Medical, dental, vision, and more
• 401k match
• 11 Bank Holidays + vacation/sick time
• Stock Ownership Allocation
• Exceptional culture and value system
• Strong work/life balance
• Growth opportunities
• Mortgage Discount Program
• Education Reimbursement Program

Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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