Description

Department:

12340 Enterprise Corporate - IAS Business Operations System Support

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Remote, 8-5

Pay Range
$37.50 - $56.25

EDUCATION/EXPERIENCE: Associate's degree or equivalent combination of education, certification, and experience. Three years of relevant configuration/programming experience. Experience in healthcare or healthcare related environment preferred. LICENSURE, CERTIFICATION, and/or REGISTRATION: Epic certification or achievement of applicable system training/proficiency within 6 months of hire. ESSENTIAL FUNCTIONS: 1. Coordinates projects with limited scope. Interacts with customers to analyze, define and evaluate project requests. Sets and maintains customer expectations. 2. Performs in-depth analysis of workflow and business operations working closely with the Applications team and end-users from the operational departments impacted by the system(s). Understands how workflow decisions translate to application configurations. Completes moderate build/configuration activities to support operational workflows and business processes. 3. Collects, interprets, and documents specifications required to develop new or revise existing functionality. 4. May perform intermediate programming and/or scripting in a variety of programming languages relevant to an assigned project or system. 5. Prioritizes and implements changes requested for the system. Coordinates software updates and changes with users, and thoroughly reviews and tests each new release. 6. Performs data reporting utilizing reporting tools or direct authoring in Structured Query Language (SQL). 7. Performs data extractions and migrations between systems. 8. Implements and tests fixes to configuration issues in the TEST/DEV application environments. Validates that application configurations deliver needed business functionality and work correctly with other applications. 9. Achieves in-depth knowledge of software to serve as a bridge between end users and vendor implementation and support staff. Responds to vendor?s technical questions. 10. Troubleshoots problems or questions from users. 11. When necessary due to project, participates in regular day-to-day communication with vendor?s implementation team reviewing the software, analyzing business operations, and working with end user and vendor to tailor system to the organization. 12. Submits project status updates/reports to management. Completes assigned tasks on schedule and updates the associated task record. Provides regular project updates to stakeholders. 13. Adheres to departmental change, problem, and incident processes. Communicates with colleagues to coordinate change management activities and completion of tasks. 14. Applies project management ideology to execute project plans. Participates in time tracking activities and maintains accurate reporting of work time. Provide on-call application or advanced troubleshooting support as requested. 15. Aids trainers when needed. SKILLS & QUALIFICATIONS: Ability to communicate on a professional level with customers and staff Strong MS platform knowledge including Windows Server and MS Office Excellent oral, written, and interpersonal and communication skills with an emphasis on customer service Ability to work in a fast paced work environment while maintaining a high level of quality Demonstrates ability to take direction from management Applies updates, upgrades and migrates environments based on technical documentation Accurate and logical problem solving, troubleshooting, and analytical skills Strong initiative and proven ability to work independently with limited supervision Strong knowledge of security concepts, granting and removing user permissions WORK ENVIRONMENT: Fast paced Subject to varying and unpredictable situations Subject to interruptions Occasionally subject to long and/or irregular hours Occasional travel required PHYSICAL REQUIREMENTS: Amount of time spent performing the following activities: 0% 35% 65% to to to 35% 65% 100% N/A Activity X Standing X Walking X Sitting X Bending X Reaching with arms X Finger and hand dexterity X Talking X Hearing X Seeing Lifting, carrying, pushing and or pulling: X 20 lbs. maximum X 50 lbs. maximum X 100 lbs. maximum

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Responsible for understanding in-depth cross department workflows and partners with customers to recommend system optimization opportunities and translates the opportunity into system configurations. Vital in the in the configuration, testing and implementation of software upgrades. Works collaboratively with our customers to bring cutting edge technology to the department and ensuring that our customers are satisfied. Works closely with the Manager and Technical Lead in the coordination of new projects from development to successful implementation. Interfaces with all areas of Information Technology and Services and ensures team interfaces with other ITS teams to keep customer and patients as the number one focus.