Description

Alstef Group, a global leader in designing, integrating, and supporting automated turnkey solutions for the airport baggage handling (BHS) and air cargo handling, intralogistics, and parcel handling markets, is driven by a powerful mission. Our goal is to create intelligent solutions that not only meet the immediate needs of our customers but also provide them with sustainable, tailor-made automated systems that are eco-designed, highly efficient, scalable, and brimming with innovation.

Established in 18 countries and a wide range of systems installed in 94 countries across six continents, Alstef Group is a force to be reckoned with in the materials handling industry on a global scale. We stand firmly committed to delivering excellence, both to our dedicated employees and to our valued customers. Our unwavering dedication drives us to surpass customer expectations and continually exceed their evolving needs.

Job Summary
The AGV & Field Service Technician is responsible for installing, maintaining, and troubleshooting Automated Guided Vehicle (AGV) systems as well as providing on-site installation, repair, and maintenance services for our material handling systems at customer sites. This role ensures maximum system uptime and performance, working both independently and as part of a team to support mission-critical automation in airports, logistics and manufacturing environments.

Requirements

Key Responsibilities

• Perform scheduled preventive maintenance and emergency repairs on AGV and material handling systems.
• Monitor the reliability of installations.
• Conduct system diagnostics and root cause analysis to resolve technical issues efficiently.
• Support AGV and material handling system installations, commissioning, and system upgrades.
• Collaborate with engineering and software teams to identify system bugs and recommend enhancements.
• Provide on-site and remote support to customers for AGV and material handling systems operations.
• Maintain detailed service records, including repair logs, parts usage, and customer interactions.
• Train customer staff on AGV and material handling systems safety, operation, and basic troubleshooting.
• Adhere to all site safety protocols and company procedures.
• Participate in an on-call rotation as required.

Qualifications

• Associate degree in Electrical, Mechanical, Mechatronics, or a related field; equivalent work experience considered.
• 2+ years of experience in field service, automation, robotics, or industrial equipment maintenance.
• Strong understanding of PLCs, sensors, navigation systems, and industrial networks (CAN, Ethernet/IP) & proficient in Microsoft Office
• Ability to read and interpret electrical schematics and mechanical drawings.
• Proficient with basic hand tools, diagnostic tools, and laptops/software used for system interface.
• Excellent problem-solving skills and a customer-focused attitude.
• Valid driver's license and ability to travel up to 90%, including overnight stays.
• Internation travel 10%

Preferred Qualifications

• Experience with AGV brands such as Kiva, JBT, Egemin, or similar.
• Familiarity with warehouse control systems (WCS) or warehouse management systems (WMS).
• OSHA 30 certification or other safety training credentials.

Work Environment

This position involves working in active airports, warehouses, distribution centers, and manufacturing facilities.
Must be able to lift to 50 lbs. and work in a variety of environmental conditions.