Description

Based in Lancaster, PA, Ecore International is looking for an Account Manager to join the team and support our Sales Process. This is not a Sales role, but you will act as a liaison between our customers and our internal cross-functional teams. Join us in our mission to rid the world of waste rubber.

Lancaster Location

This Role can be Hybrid or Remote for the right person.

Salary Range: 48K to 58K

Job Summary:

The Account Manager is responsible for providing exceptional customer support by coordinating customer service and sales support activity of new lead generation, key customer account management and special projects . Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our products according to the customer needs . Account Managers will provide polite and friendly resolutions to all issues regarding product inquiries, order plac ement and confirmation, material availability, shipping , product information and requests for rush orders . In addition, the Account Manager will promote products to satisfy customer needs and meet company Sales goals .

Principal Duties and Responsibilities:

• • This role serves as the main point of contact for our customers.
  • Partner with internal teams to resolve issues quickly and efficiently—freight, manufacturing, quality, or service-related.
  • Own the end-to-end order process: from quote creation to order entry and delivery follow-up using ERP Systems and CRM tools.
  • Provide professional, timely customer support by phone, email, and Salesforce
  • Maintain accurate customer records, contacts, and account information in Epicor; ensure credit terms, payment processing, and account support are handled properly
  • Demonstrate strong product and process knowledge to educate customers and recommend solutions to meet the customer's timeline or installation requirements
  • Ability to understand the full production cycle, lead times, and inventory availability to set proper expectations and deliver optimal solutions.
  • Act as a voice of the customer within the organization, ensuring needs are met with excellence.
  • Step in to assist with escalated issues and provide backup coverage when needed.
  • Promote a culture of teamwork and accountability by aligning with company values and fostering strong cross-department collaboration.

Knowledge, Skills and Abilities Required:

• Associate's Degree or 2 years equivalent experience required
• 5+ years of experience in a customer service, sales, or similar environment preferred
• Experience with flooring, rubber recycling, or manufacturing industry is preferred
• Project management experience preferred
• Experience with an ERP - Epicor Kinetic or CRM - Salesforce is a plus
• Must be proficient in Microsoft Office Suite
• Strong problem solving, and math skills along with attention to detail
• Excellent verbal and written communication skills required, with a positive personality
• Listening, problem-solving, and great interpersonal skills are required
• Must be proactive and show initiative, personal accountability, and have a propensity toward change and process improvement

• The above are not intended to be an all-inclusive list of the duties, responsibilities and requirements of the job described. Rather, they are intended only to describe the general nature of the job.

What we offer you:

• Benefits: Employer‑sponsored medical, dental, vision, & life insurance; employee assistance program; short term & long term disability; 401(k) retirement savings plan with company match; Paid time off & 11 company paid holidays.
• Other Compensation: Eligibility for incentive bonus.

Ecore International is an equal opportunity employer (Minorities/Females/Disabled/Veterans). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

NOTICE TO PROSPECTIVE APPLICANTS Ecore International and its subsidiaries participate in the E-Verify program. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer will provide the Social Security Administration (SSA) and/or the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. If, after an applicant has been extended and accepted an offer of employment, the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including withdrawal of the offer of employment or terminating your employment. Employers may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, this employer may use E-Verify's photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services' (USCIS) photograph.